After this experience, Bose concluded that the audio system measurement techniques of the time (such as measuring distortion and frequency response) were ineffective ways to evaluate the goal of natural sound reproduction. Bose argued that the listener's perception was the best measure of audio quality. Also in 1968, the company introduced the Bose 901 stereo speaker system, which used eight mid-range drivers pointing toward the wall behind the speaker, and a ninth driver toward the listener. This design aimed to achieve a dominance of reflected over direct sound in home listening spaces. The design used in the 901 was unconventional compared with most systems, where mid-range and high-frequency speakers directly face the listener. The 901 was an immediate commercial success. As a result, Bose Corporation experienced rapid growth during the 1970s. The Bose 901 model name was a mainstay of the Bose line-up for many years, being produced from 1968 until 2016.
In 1991, a team of Bose researchers debunked a 1989 experiment that claimed to have created energy through cold fusion.
In 2011, then-chairman and primary stockholder Amar Bose donated the majority of the firm's non-voting shares to his former employer and alma mater, the Massachusetts Institute of Technology. An annual cash dividend is paid out to "advance the research and education mission of MIT." However, the conditions of receiving the shares stated that MIT was not allowed to sell them, nor was MIT permitted to participate in the company's management and governance. Following Amar Bose's death in 2013, Bob Maresca became the Chief Executive Officer.
In June 2016, Bose and Flex manufacturing extended their strategic partnership, transferring Bose operations in Malaysia and Mexico to Flex.
At the end of 2017, Maresca stepped down as CEO, and Bose President Phil Hess took the position. Maresca remained Chairman of the Board.
In January 2020, Bose announced that they would be closing all their more than 100 retail stores in North America, Japan, Europe, and Australia. They would retain their online presence, as well as sell their products through Target, Best Buy, and Amazon.
In late January 2020, President and COO Jim Scammon replaced Phil Hess.
In August 2020, Bose selected their first female CEO, Lila Snyder, who was formerly an executive at Pitney Bowes. Snyder, who took her position in September 2020, is an MIT alumna, having earned her masters and Ph.D. degrees in mechanical engineering there.
Bose's products are manufactured in the United States, Mexico, China, and Malaysia. The company's factories in the United States are located in Framingham, Massachusetts (also the site of the company headquarters), Westborough, Massachusetts and Stow, Massachusetts. In early 2021, Bose Corporation notified the Town of Stow of intention to vacate the 81.5 acre Stow campus after 18 years at the site, moving nearly 1500 employees to the Framingham headquarters. The Bose factories in Mexico are located in Tijuana and San Luis Río Colorado. The Malaysian Bose factory is located in Batu Kawan and is the company's Asia-Pacific and Middle East distribution hub. In 2015, two facilities in Columbia, South Carolina, US and Carrickmacross, Ireland, were closed (with the loss of 300 and 140 jobs, respectively) as part of a "global streamlining of Bose's supply chain. Bose used the Columbia facility, which opened in 1993, for distribution and repair, sub-manufacturing and regional manufacturing, and final assembly for some headsets. The Carrickmacross factory began operations in 1978 and did the final assembly for some home theater systems, Wave radios, and other regional manufacturing. The operation of the San Luis and Batu Kawan factories were taken over by contract manufacturer Flex in 2016 and continued to produce Bose products.
Following an unsuccessful attempt to sell aftermarket car speakers, Bose's first OEM audio installation was in a MY1983 Cadillac Seville. Bose has since supplied audio systems for many car manufacturers. In 2007, the Bose media system won the International Telematics Award for the "Best Storage Solution for In-Car Environment."
In 2012, Bose was the highest-selling company in the United States for retail home theater systems and the third highest-selling for portable audio products.
The company is known for electing not to provide audio specifications for its products. This policy dates back to 1968 when Amar Bose published a paper titled "On the Design, Measurement, and Evaluation of Loudspeakers" wherein he rejected numerical test data in favor of subjective evaluation. In a 2007 interview, Amar stated: "There are two reasons we cut out the specifications: 1- We don't know of any measurements that actually determine anything about a product, and 2- Measurements are phony, in general, as they are printed."
Audio industry professionals have described Bose as a litigious company. In 1981, Bose unsuccessfully sued the magazine Consumer Reports for libel. Consumer Reports reported in a review that the sound from the system they reviewed "tended to wander about the room." Initially, the Federal District Court found that Consumer Reports "had published the false statement with knowledge that it was false or with reckless disregard of its truth or falsity" when it changed what the original reviewer wrote about the speakers in his pre-publication draft, that the sound tended to wander "along the wall." The Court of Appeals then reversed the trial court's ruling on liability, and the United States Supreme Court affirmed in a 6–3 vote in the case Bose Corp. v. Consumers Union of United States, Inc., finding that the statement was made without actual malice, and therefore there was no libel.
In an interview decades later Amar Bose said "We had 37 people at the time. I gathered them in one room and said, 'If we don't do anything, it will probably kill us. But if we do something, we have no credibility since we're just a small company, and we can't do anything against this.' I said I think we oughtta do something. I wanted a vote. It was unanimous in favor of taking action. Little did we know it would take 14 years to go through the legal process."
In 2003, Bose sued Custom Electronics Design and Installation Association (CEDIA), a non-profit electronics trade organization, for use of the "Electronic Lifestyles" trademark, which CEDIA has been using since 1997. Bose argued that the trademark interfered with its own "Lifestyle" trademark. Bose had previously sued to protect its "Lifestyle" trademark beginning in 1996 with success against Motorola and continuing with settlements against New England Stereo, Lifestyle Technologies, Optoma and AMX. In May 2007, CEDIA won the lawsuit after the court determined Bose to be guilty of laches (unreasonable delays) and that Bose's assertions of fraud and the likelihood of confusion were without merit. CEDIA was criticized for spending nearly $1 million of its members' money on the lawsuit, and Bose was criticized for "unsportsmanlike action against its own trade association," according to Julie Jacobson of CE Pro magazine.
In April of 2017, Bose was sued alleging a privacy violation regarding the mobile phone apps delivered by Bose to control their Bluetooth headphones.
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