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Computer-aided call handling
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<h2 id="references">References</h2> <ol> <li id="fn:1"><p>Protocol builder for a call handling system <a href="http://www.freepatentsonline.com/7646858.html" target="_blank">http://www.freepatentsonline.com/7646858.html</a> <a href="#fnref:1" class="footnote-back-ref">↩</a></p></li> <li id="fn:2"><p>Computer-Aided Call Handling: Improving Technology at the Front End of Dispatch Archived 2011-07-15 at the Wayback Machine <a href="http://www.powerphone.com/dev/news/pdf/PowerPhone_ENP_CACH_Article.pdf" target="_blank">http://www.powerphone.com/dev/news/pdf/PowerPhone_ENP_CACH_Article.pdf</a> <a href="#fnref:2" class="footnote-back-ref">↩</a></p></li> </ol>