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Service delivery framework
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<h2 id="current-use">Current use</h2> <p>Service delivery frameworks fall into two categories. </p> <ol><li>A general <a href="/facts/Reference_model/TppYy4G8">reference model</a> for the delivery of services. Such a service delivery framework is developed to be broadly applicable to a particular industry. The <a href="/facts/TM_Forum/PSW5eB1w">TM Forum</a> Service Delivery Framework <a href="https://web.archive.org/web/20110527170738/http://www.tmforum.org/DocumentCatalog/TR139ServiceDelivery/35899/article.html">[1]</a>, as an example, is developed for the telecommunications industry.</li> <li>A more refined <a href="/facts/Reference_model/TppYy4G8">reference model</a> for service delivery. This kind of SDF, being more specific, applies to a particular <a href="/facts/Market_(economics)/6RfCU3fH">market</a> or <a href="/facts/Service_provider/m4lLh5u7">service provider</a>. The Immunisation Service Delivery Framework <a href="https://web.archive.org/web/20080828031121/http://www.dhbnz.org.nz/Site/Current-Issues/Immunisation-Service-Delivery-Framework-FINAL.aspx">[2]</a> of the District Health Boards of New Zealand <a href="https://web.archive.org/web/20080915053709/http://www.dhbnz.org.nz/">[3]</a> offers an example.</li></ol> <p>Some vendors of <a href="/facts/Service_delivery_platform/GHFvYldr">service delivery platforms</a> use the term "service delivery framework" to describe their product offerings. </p> <h2 id="in-context">In context</h2> <h2 id="accountability-for-service-delivery">Accountability for service delivery</h2> <p>The relationship between government and citizens is crucial. Ultimately, government is accountable to citizens for decisions taken. Many countries need to improve the substantive elements of democracy and its checks and balances to ensure that public goods are delivered according to citizens’ expectations. Some methodologies for assessing the extent to which service delivery is accountable have been developed. For instance, the methodology for citizen-led assessment <a href="http://www.idea.int/development/how-to-assess-accountability.cfm">[4]</a> of accountability in service delivery has been developed by the <a href="/facts/International_Institute_for_Democracy_and_Electoral_Assistance/VH2tTUTX">International IDEA</a>. </p> <h2 id="see-also">See also</h2> <ul><li><a href="/facts/Service_delivery_platform/GHFvYldr">Service delivery platform</a></li> <li><a href="/facts/Servicescape/wXrGHNdI">Servicescape</a></li></ul> <h2 id="external-links">External links</h2> <ul><li>Democratic Accountability in Service Delivery: <a href="https://web.archive.org/web/20130805132608/http://www.idea.int/development/democratic-service.cfm">a review of the literature, a self-assessment methodology, and a sample of cases from around the world. The International Institute for Democracy and Electoral Assistance</a></li> <li><a href="https://web.archive.org/web/20130512232910/http://tmforum.org/TechnicalReports/TR139ServiceDelivery/34303/article.html">TMForum Service Delivery Framework</a></li> <li><a href="https://web.archive.org/web/20080828031121/http://www.dhbnz.org.nz/Site/Current-Issues/Immunisation-Service-Delivery-Framework-FINAL.aspx">DHBNZ Immunisation Service Delivery Framework</a></li></ul> <h2 id="references">References</h2> <ol> <li id="fn:1"><p>"Courier and Delivery Service". pkg2day.com. 2024-03-05. Retrieved 2024-04-30. <a href="https://pkg2day.com/locations/nyc/" target="_blank">https://pkg2day.com/locations/nyc/</a> <a href="#fnref:1" class="footnote-back-ref">↩</a></p></li> </ol>