On July 2, 1962, Walton opened the first Wal-Mart Discount City store at 719 W. Walnut Street in Rogers, Arkansas. Its design was inspired by Ann & Hope, which Walton visited in 1961, as did Kmart founder Harry B. Cunningham. The name was derived from FedMart, a chain of discount department stores founded by Sol Price in 1954, whom Walton was also inspired by. Walton stated that he liked the idea of calling his discount chain "Wal-Mart" because he "really liked Sol's FedMart name". The building is now occupied by a hardware store and an antiques mall, while the company's "Store #1" has since expanded to a Supercenter several blocks west at 2110 W. Walnut Street. Within its first five years, the company expanded to 18 stores in Arkansas and reached $9 million in sales. In 1968, it opened its first stores outside Arkansas in Sikeston, Missouri and Claremore, Oklahoma.
In the 1980s, Wal-Mart briefly experimented with a precursor to the Supercenter, the Hyper-Mart. Four stores combined features of discount stores, supermarkets, pharmacies, video arcades, and other amenities. Wal-Mart continued to grow rapidly, and by the company's 25th anniversary in 1987, there were 1,198 Wal-Mart stores with sales of $15.9 billion and 200,000 associates. One reason for Wal-Mart's success between 1980 and 2000 is believed to be its contiguous pattern of expansion over time, building new distribution centers in a hub and spoke framework within driving distance of existing Supercenters.
The company's satellite network was also completed in 1987, a $24 million investment linking all stores with two-way voice and data transmissions and one-way video communications with the Bentonville office. At the time, the company was the largest private satellite network, allowing the corporate office to track inventory and sales and to instantly communicate with stores. By 1984, Sam Walton had begun to source between 6% and 40% of his company's products from China. In 1988, Walton stepped down as CEO and was replaced by David Glass. Walton remained as chairman of the board. During this year, the first Wal-Mart Supercenter opened in Washington, Missouri.
While it was the third-largest retailer in the United States, Wal-Mart was more profitable than rivals Kmart and Sears by the late 1980s. By 1990, it became the largest U.S. retailer by revenue.
Prior to the summer of 1990, Wal-Mart had no presence on the West Coast or in the Northeast (except for a single Sam's Club in New Jersey which opened in November 1989); however, in July and October that year, it opened its first stores in California and Pennsylvania, respectively. By the mid-1990s, it was the most powerful retailer in the U.S. and expanded into Mexico in 1991 and Canada in 1994. Wal-Mart stores opened throughout the rest of the U.S., with Vermont being the last state to get a store in 1995.
The company also opened stores outside North America, entering South America in 1995 with stores in Argentina and Brazil; and Europe in July 1999, buying Asda in the United Kingdom for US$10 billion.
In 1998, Wal-Mart introduced the Neighborhood Market concept with three stores in Arkansas. By 2005, estimates indicate that the company controlled about 20% of the retail grocery and consumables business.
In 2005, Wal-Mart reported US$312.4 billion in sales, more than 6,200 facilities around the world—including 3,800 stores in the United States and 2,800 elsewhere, employing more than 1.6 million associates. Its U.S. presence grew so rapidly that only small pockets of the country remained more than 60 miles (97 kilometers) from the nearest store.
As Wal-Mart expanded rapidly into the world's largest corporation, many critics worried about its effect on local communities, particularly small towns with many "mom and pop" stores. There have been several studies on the economic impact of Wal-Mart on small towns and local businesses, jobs, and taxpayers. Kenneth Stone, a professor of economics, found that some small towns can lose almost half of their retail trade within ten years of a Wal-Mart store opening. However, in another study, he compared the changes to what small-town shops had faced in the past—including the development of the railroads, the advent of the Sears Roebuck catalog, and the arrival of shopping malls—and concluded that shop owners who adapt to changes in the retail market can thrive after Wal-Mart arrives. A later study in collaboration with Mississippi State University showed that there are "both positive and negative impacts on existing stores in the area where the new supercenter locates".
In 2006, Wal-Mart announced that it would remodel its U.S. stores to help it appeal to a wider variety of demographics, including more affluent shoppers. As part of the initiative, the company launched a new store in Plano, Texas, that included high-end electronics, jewelry, expensive wines and a sushi bar.
On June 30, 2008, Wal-Mart removed the hyphen from its logo and replaced the star with a Spark symbol. The store branding became "Walmart", with the corporate name remaining with the hyphen as "Wal-Mart". The new logo received mixed reviews from design critics who questioned whether the new logo was as bold as those of competitors, such as the Target bullseye, or as instantly recognizable as the previous company's logo, which was used for 18 years. The new logo made its debut on the company's website on July 1, 2008, and its U.S. locations updated store logos in the fall of 2008. Walmart Canada started to adopt the logo for its stores in early 2009.
On March 20, 2009, Walmart announced that it was paying a combined US$933.6 million in bonuses to every full and part-time hourly worker. This was in addition to $788.8 million in profit sharing, 401(k) pension contributions, hundreds of millions of dollars in merchandise discounts, and contributions to the employees' stock purchase plan. While the economy at large was in an ongoing recession, Walmart reported solid financial figures for the fiscal year ending January 31, 2009, with $401.2 billion in net sales, a gain of 7.2% from the prior year. Income from continuing operations increased 3% to $13.3 billion, and earnings per share rose 6% to $3.35.
Walmart's truck fleet logs millions of miles each year, and the company planned to double the fleet's efficiency between 2005 and 2015. Fifteen based at Walmart's Buckeye, Arizona, distribution center were converted to run on biofuel from reclaimed cooking grease made during food preparation at Walmart stores.
On November 14, 2012, Walmart launched its first mail subscription service called Goodies. Customers pay a $7 monthly subscription for five to eight delivered food samples each month. The service shut down in late 2013.
In August 2013, the firm announced it was in talks to acquire a majority stake in the Kenya-based supermarket chain, Naivas.
In June 2014, some Walmart employees went on strike in major U.S. cities demanding higher wages. In July 2014, American actor and comedian Tracy Morgan launched a lawsuit against Walmart seeking punitive damages over a multi-car pile-up which the suit alleges was caused by the driver of one of the firm's tractor-trailers who had not slept for 24 hours. Morgan's limousine was apparently hit by the trailer, injuring him and two fellow passengers and killing a fourth, fellow comedian James McNair. Walmart settled with the McNair family for $10 million, while admitting no liability. Morgan and Walmart reached a settlement in 2015 for an undisclosed amount, though Walmart later accused its insurers of "bad faith" in refusing to pay the settlement.
On January 15, 2016, Walmart announced it would close 269 stores in 2016, affecting 16,000 workers. Of the stores earmarked for closure, 154 were in the U.S., 95% of which were located, on average, 10 miles from another Walmart store. The 269 stores represented less than 1 percent of global square footage and revenue for the company. The 102 locations of Neighborhood Markets that were formerly or originally planned to be Walmart Express, which had been in a pilot program since 2011 and converted in to Neighborhood Markets in 2014, were included in the closures. Walmart planned to focus on "strengthening Supercenters, optimizing Neighborhood Markets, growing the e-commerce business and expanding pickup services for customers". In fiscal 2017, the company plans to open between 50 and 60 Supercenters, 85 to 95 Neighborhood Markets, 7 to 10 Sam's Clubs, and 200 to 240 international locations. At the end of fiscal 2017, Walmart opened 38 Supercenters and relocated, expanded or converted 21 discount stores into Supercenters, for a total of 59 Supercenters, and opened 69 Neighborhood Markets, 8 Sam's Clubs, and 173 international locations, and relocated, expanded or converted 4 locations for a total of 177 international locations. On August 8, 2016, Walmart announced a deal to acquire e-commerce website Jet.com for US$3.3 billion. Jet.com co-founder and CEO Marc Lore stayed on to run Jet.com in addition to Walmart's existing U.S. e-commerce operation. The acquisition was structured as a payout of $3 billion in cash, and an additional $300 million in Walmart stock vested over time as part of an incentive bonus plan for Jet.com executives. On October 19, 2016, Walmart announced it would partner with IBM and Tsinghua University to track the pork supply chain in China using blockchain. The use of blockchain to automate the tracking of the supply chain promises the potential for Walmart to save money and thus increase profits.
On February 15, 2017, Walmart announced the acquisition of Moosejaw, a leading online active outdoor retailer, for approximately $51 million. The acquisition closed on February 13, 2017. On June 16, 2017, Walmart agreed to acquire the men's apparel company Bonobos for $310 million in an effort to expand its fashion holdings. On September 29, 2017, Walmart acquired Parcel, a same-day and last-mile delivery company in Brooklyn. In 2018, Walmart started crowdsourcing delivery services to customers using drivers' private vehicles, under the brand "Spark".
On December 6, 2017, Walmart announced that it would change its corporate name to Walmart Inc. from Wal-Mart Stores, Inc. effective February 1, 2018.
On January 11, 2018, Walmart announced that 63 Sam's Club locations would be closing. Some of the stores had already liquidated, without notifying employees; some employees learned by a company-wide email delivered January 11. Walmart said that ten of the stores will become e-commerce distribution centers and employees can reapply to work at those locations. Business Insider magazine calculated that over 11,000 workers would be affected. On the same day, Walmart announced that as a result of the new tax law, it would be raising Walmart starting wages, distributing bonuses, expanding its leave policies and contributing toward the cost of employees' adoptions. Doug McMillon, Walmart's CEO, said, "We are early in the stages of assessing the opportunities tax reform creates for us to invest in our customers and associates and to further strengthen our business, all of which should benefit our shareholders."
It was reported that Walmart is now looking at entering the subscription-video space, hoping to compete with Netflix and Amazon. They have enlisted the help of former Epix CEO, Mark Greenberg, to help develop a low-cost subscription video-streaming service.
On February 26, 2019, Walmart announced that it had acquired Tel Aviv-based product review start-up Aspectiva for an undisclosed sum.
In May 2019, Walmart announced the launch of free one-day shipping on more than 220,000 items with minimum purchase amount of $35.
In September 2019, Walmart made the announcement that it would cease the sale of all e-cigarettes due to "regulatory complexity and uncertainty" over the products. Earlier in 2019, Walmart stopped selling fruit-flavored e-cigarette and had raised the minimum age to 21 for the purchase of products containing tobacco. That same month, Walmart opened its first Health Center, a "medical mall" where customers can purchase primary care services. Prices without insurance were listed, for instance, at $30 for an annual physical and $45 for a counseling session. Continuing with its health care initiative, they opened a 2,600 square feet (240 m2) health and wellness clinic prototype in Springdale, Arkansas just to expand services.
By October 2019, Walmart stopped selling all live fish and aquatic plants.
During the pandemic, Walmart changed some of its employee benefits. Employees were able to decide to stay home and take unpaid leave if they feel unable to work or uncomfortable coming to work. Additionally, Walmart employees who contract the virus would receive "up to two weeks of pay". After two weeks, hourly associates who are unable to return to work are eligible for up to 26 weeks in pay. Walmart paid pandemic bonuses of $428 million to its staff. People who did part-time or temporary work received a bonus of $150 while those who worked full-time received a bonus of $300. Starting in July 2020, Walmart customers were required to wear masks in all stores nationwide, including Sam's Club. By February 2022, the COVID-19 restrictions such as the mask requirements and employee benefits were lifted.
In the first quarter of 2020, consumers responded to COVID by shopping less frequently (5.6% fewer transactions), and buying more when they did shop (16.5%). As people shifted from eating out to eating at home, net sales at Walmart increased by 10.5%, while online sales rose by 74%. Although Walmart experienced a 5.5% increase in operating expenses, its net income increased by 3.9%. In the third quarter of 2020, Walmart reported revenue of $134.7 billion, representing a year-on-year increase of 5.2 percent.
In December 2020, Walmart launched a new service, Carrier Pickup, that allows the customers to schedule returns.
In February 2021, Walmart acquired technology from Thunder Industries, which uses automation to create digital ads, to expand its online marketing capabilities.
In May 2021, Walmart acquired the Israeli startup Zeekit for $200 million. Zeekit uses artificial intelligence to allow customers to try on clothing via a dynamic virtual platform.
In August 2021, Walmart announced it would open its Spark crowdsource delivery to other businesses as a white-label service, competing with Postmates and online food ordering delivery companies.
In December 2021, Walmart announced it will participate in the Stephens Investment Conference Wednesday, and the Morgan Stanley Virtual Global Consumer & Retail Conference. In June 2022, Walmart announced it would be acquiring Memomi, an AR optical tech company.
In August 2022, Walmart announced it would be acquiring Volt Systems, a vendor management and product tracking software company. Walmart announced it was partnering with Paramount to offer Paramount+ content
to its Walmart+ subscribers in a bid to better compete with Amazon.
In August 2022, Walmart announced that locations were not going back to 24 hours with most stores now being open between 6am and 11pm.
In January 2023, Walmart announced it would raise its minimum wage for U.S. hourly workers from $12 to $14 an hour. Approximately 340,000 employees are expected to receive a raise, effective in early March 2023, and Walmart's U.S. average wage is expected to be over $17.50. The company also announced it would be adding additional college degrees and certificates to its Live Better U program.
In February 2023, Walmart announced that they had made $611.3 billion in sales in the previous financial year, up 6.7%, which included a bump in the fourth quarter of the year, which saw $164 billion in sales. Profits for the company were also up, almost doubled from the previous year.
In April 2023, the company announced it would add electric vehicle charging stations at thousands of stores by 2030, which would be on top of the almost 1,300 existing stations that were in operation at 280 company locations at the time of the announcement. CNBC noted that the company stated it had more than 4,700 stores and 600 Sam Club's stores that were located within 10 miles of roughly 90% of Americans.
In January 2024, Walmart announced it would open over 150 stores in the U.S. over the next five years while remodeling 650 existing ones across 47 states and Puerto Rico. This was a reversal for the company, which had been in a period of de-emphasizing new store openings as it focused on online competition, in particular from Amazon, and came amid an overall greater industry focus on traditional retail in the post-pandemic area.
In February 2024, the company announced that its "Project Gigaton" initiative begun in 2017 to reduce its Scope 3 emissions from suppliers by 1 billion metric tons by 2030 had reached its goal 6 years early, and that 75% of its net sales in fiscal year 2023 were from suppliers participating in the initiative.
In 2024, Walmart reported that they were planning to remove the self checkout from some stores due to feedback.
On August 27, 2024, Walmart announced a new service to transport goods from Asia to U.S. and compete more effectively with Amazon.
In January 2025, Walmart redesigned its logo for the first time since 2008. The logo largely stayed the same except the word was made a little bigger, the background darker blue, and the spark slightly bigger.
In February 2024, the company announced that managers will be given stock grants of up to $20,000, Walmart also announced a 3–1 stock split that will make it easier for employees to buy company stock. Such stock rewards for rank-and-file employees are rare in the retail industry, which analysts say could generate $20 billion in revenue for the average household in the near future.
The company is also raising the starting base salary for store managers and increasing the bonus plan of up to 200 per cent of their regular salaries.
As of 2016, Walmart's operations are organized into four divisions: Walmart U.S., Walmart International, Sam's Club and Global eCommerce. In the United States, Walmart's stores operate in four formats: discount, Supercenters, Neighborhood Markets, and Sam's Club stores. Walmart International stores include additional formats such as supermarkets, hypermarkets, cash-and-carry stores, home improvement, specialty electronics, restaurants, apparel stores, drugstores, and convenience stores.
Walmart U.S. is the company's largest division, accounting for US$331.666 billion, or 65 percent of total sales, for fiscal 2019. It consists of three retail formats that have become commonplace in the United States: Supercenters, Discount Stores, Neighborhood Markets, and other small formats. The discount stores sell a variety of mostly non-grocery products, though emphasis has now shifted towards supercenters, which include more groceries. As of October 31, 2022, there are a total of 4,720 Walmart U.S. stores. In the United States, 90 percent of the population resides within 10 miles of a Walmart store. The total number of Walmart U.S. stores and Sam's Clubs combined is 5,320. The president and CEO of Walmart U.S. is John Furner.
The first Supercenter opened in Washington, Missouri, in 1988. A similar concept, Hypermart USA, had opened a year earlier in Garland, Texas. All Hypermart USA stores were later closed or converted into Supercenters.
As of October 31, 2022, there were 3,572 Walmart Supercenters in 49 of the 50 U.S. states, the District of Columbia, and Puerto Rico. Hawaii is the only state to not have a Supercenter location. The largest Supercenter in the world, covering 260,000 square feet (24,000 square meters) on two floors, is located in Crossgates Commons in Albany, New York.
A typical supercenter sells approximately 120,000 items, compared to the 35 million products sold in Walmart's online store.
The "Supercenter" name has since been phased out, with these stores now simply referred to as "Walmart", since the company introduced the new Walmart logo in 2008. However, the branding is still used in Walmart's Canadian stores (spelled as "Supercentre" in Canadian English).
Walmart Discount Stores, also branded as simply "Walmart", are discount department stores with sizes varying from 30,000 to 221,000 square feet (2,800 to 20,500 square meters), with the average store covering 105,000 square feet (9,800 square meters). They carry general merchandise and limited groceries. Some newer and remodeled discount stores have an expanded grocery department, similar to Target's PFresh department. Many of these stores also feature a garden center, pharmacy, Tire & Lube Express, optical center, one-hour photo processing lab, portrait studio, a bank branch, a cell phone store, and a fast food outlet. Some also have gasoline stations. Discount Stores were Walmart's original concept, though they have since been surpassed by Supercenters.
In 1990, Walmart opened its first Bud's Discount City location in Bentonville. Bud's operated as a closeout store, much like Big Lots. Many locations were opened to fulfill leases in shopping centers as Walmart stores left and moved into newly built Supercenters. All of the Bud's Discount City stores had closed or converted into Walmart Discount Stores by 1997.
At its peak in 1996, there were 1,995 Walmart Discount Stores; as of October 31, 2022, that number was dropped to 365.
Walmart Neighborhood Market, former also known as "Neighborhood Market by Walmart" or informally known as "Neighborhood Walmart", is Walmart's chain of stores ranging from 28,000 to 65,000 square feet (2,600 to 6,000 square meters) and averaging about 42,000 square feet (3,900 square meters), about a fifth of the size of a Walmart Supercenter. The first Walmart Neighborhood Market opened ten years after the first Supercenter opened, but Walmart did not heavily focus on this model until the 2010s.
The stores predominantly sells groceries, but also features a modest amount of household items and even general merchandise, in a format of a general stores. The focus on three of Walmart's major sales categories: groceries, which account for about 55 percent of the company's revenue, pharmacy, and, at some stores, fuel. For groceries and consumables, the stores sell fresh produce, deli and bakery items, prepared foods, meat, dairy, organic, general grocery and frozen foods, in addition to cleaning products and pet supplies. Some stores offer wine and beer sales and drive-through pharmacies. Some stores, such as one at Midtown Center in Bentonville, Arkansas, offer made-to-order pizza with a seating area for eating. Customers can also use Walmart's site-to-store operation and pick up online orders at Walmart Neighborhood Market stores just like the Supercenters and Discount Stores
Products at Walmart Neighborhood Market stores have the same prices as those at Walmart's larger supercenters. A Moody's Investors Service analyst said the wider company's pricing structure gives the chain of grocery stores a "competitive advantage" over competitors Whole Foods Market, Kroger and Trader Joe's.
Neighborhood Market stores expanded slowly at first as a way to fill gaps between Walmart Supercenters and Discount Stores in existing markets. In its first 12 years, the company opened about 180 Walmart Neighborhood Markets. By 2010, Walmart said it was ready to accelerate its expansion plans for the grocery stores. Similar to the Supercenter models, the Neighborhood Market branded had phased out overtime, with several stores now adopting the Walmart Market branding, with the name of the municipality put with "market". As of October 31, 2022, there were 682 Walmart Neighborhood Markets, each employing between 90 and 95 full-time and part-time workers. The total number of Neighborhood Markets and other small formats combined is 783.
Walmart Express was a chain of smaller discount stores with a range of services from groceries to check cashing and gasoline service. The concept was focused on small towns deemed unable to support a larger store and large cities where space was at a premium. Walmart planned to build 15 to 20 Walmart Express stores, focusing on Arkansas, North Carolina, and Chicago, by the end of its fiscal year in January 2012. As of September 2014, Walmart re-branded all 22 of its Express format stores to Neighborhood Markets in an effort to streamline its retail offer. It continued to open new Express stores under the Neighborhood Market name. As of October 31, 2022, there were 101 small-format stores in the United States. These include 92 other small formats, 8 convenience stores and 1 pickup location. On January 15, 2016, Walmart announced that it would be closing 269 stores globally, including the 102 Neighborhood Markets that were formerly or originally planned to be Express stores.
Between 2002 and 2022, Walmart owned the Amigo supermarkets chain in Puerto Rico. In 2022, Walmart announced that it would sell its Amigo stores to Pueblo Inc. and focus on modernizing its 18 Supercenter and Division 1 formats and seven Sam's Clubs stores.
On February 6, 2007, the company launched a "beta" version of a movie download service, which sold about 3,000 films and television episodes from all major studios and television networks. The service was discontinued on December 21, 2007, due to low sales.
In 2008, Walmart started a pilot program in the small grocery store concept called Marketside in the metropolitan Phoenix, Arizona area. The four stores closed in 2011.
In 2015, Walmart began testing a free grocery pickup service, allowing customers to select products online and choose their pickup time. At the store, a Walmart employee loads the groceries into the customer's car. As of December 17, 2017, the service is available in 39 U.S. states.
In May 2016, Walmart announced a change to ShippingPass, its three-day shipping service, and that it will move from a three-day delivery to two-day delivery to remain competitive with Amazon. Walmart priced it at 49 dollars per year, compared to Amazon Prime's 99-dollar-per-year price.
In June 2016, Walmart and Sam's Club announced that they would begin testing a last-mile grocery delivery that used services including Uber, Lyft, and Deliv, to bring customers' orders to their homes. Walmart customers would be able to shop using the company's online grocery service at grocery.walmart.com, then request delivery at checkout for a small fee. The first tests were planned to go live in Denver and Phoenix. Walmart announced on March 14, 2018, that it would expand online delivery to 100 metropolitan regions in the United States, the equivalent of 40 percent of households, by the end of the year of 2018.
In October 2019, Walmart announced that customers in 2,000 locations in 29 states can use the grocery pickup service for their adult beverage purchases. Walmart will also deliver adult beverages from nearly 200 stores across California and Florida.
In February 2020, Walmart announced a new membership program called, "Walmart +". The news came shortly after Walmart announced the discontinuation of its personal shopping service, Jetblack.
As of October 31, 2022, Walmart's international operations comprised 5,266 stores and 800,000 workers in 23 countries outside the United States. There are wholly owned operations in Argentina, Brazil, Canada, and the UK. With 2.2 million employees worldwide, the company is the largest private employer in the U.S. and Mexico, and one of the largest in Canada. In fiscal 2019 Walmart's international division sales were US$120.824 billion, or 23.7 percent of total sales. International retail units range from 1,400 to 186,000 square feet (130 to 17,280 square meters), while wholesale units range from 24,000 to 158,000 square feet (2,200 to 14,700 square meters). Kathryn McLay is the president and CEO of Walmart International.
Walmart also owns 51 percent of the Central American Retail Holding Company (CARHCO), which, as of October 31, 2022, consists of 868 stores, including 263 stores in Guatemala (under the Paiz, Walmart Supercenter, Despensa Familiar, and Maxi Dispensa banners), 102 stores in El Salvador (under the Despensa Familiar, La Despensa de Don Juan, Walmart Supercenter, and Maxi Despensa banners), 111 stores in Honduras (including the Paiz, Walmart Supercenter, Dispensa Familiar, and Maxi Despensa banners), 102 stores in Nicaragua (including the Pali, La Unión, Maxi Pali, and Walmart Supercenter banners), and 290 stores in Costa Rica (including the Maxi Pali, Mas X Menos, Walmart Supercenter, and Pali banners).
In January 2009, the company acquired a controlling interest in the largest grocer in Chile, Distribución y Servicio D&S SA. In 2010, the company was renamed Walmart Chile. As of October 31, 2022, Walmart Chile operates around 384 stores under the banners Lider, Express de Lider, Superbodega Acuenta, and Central Mayorista.
Walmart opened its first international store in Mexico in 1991.
As of October 31, 2022, Walmart's Mexico division, the largest outside the U.S., consisted of 2,804 stores. Walmart in Mexico operates Walmart Supercenter, Sam's Club, Bodega Aurrera, Mi Bodega Aurrera, Bodega Aurrera Express and Walmart Express.
In 2010, approximately one year after its incorporation of Schedule 2 (foreign-owned, deposit-taking) of Canada's Bank Act, Walmart Canada Bank was introduced with the launch of the Walmart (Canada) Rewards MasterCard. Less than ten years later, however, on May 17, 2018, Wal-Mart Canada announced it had reached a definitive agreement to sell Wal-Mart Canada Bank to First National co-founder Stephen Smith and private equity firm Centerbridge Partners, L.P., on undisclosed financial terms, though it added that it would still be issuer of the Walmart (Canada) Rewards MasterCard.
Walmart has joint ventures in China and several majority-owned subsidiaries. As of October 31, 2022, Walmart China (沃尔玛 Wò'ērmǎ) operates 369 stores under the Walmart Supercenter and Sam's Club banners.
In February 2012, Walmart announced that the company raised its stake to 51 percent in Chinese online supermarket Yihaodian to tap rising consumer wealth and help the company offer more products. Walmart took full ownership in July 2015.
In October 2016, Walmart launched the Food Safety Collaboration Center in Beijing, China. The goal of this investment is to collaborate with the local government, promote the use of blockchain technology in tracking pork supply in China, and enhance the transparency and safety of the food supply chain.
On May 9, 2018, Walmart announced its intent to acquire a 77% majority stake in the Indian e-commerce company Flipkart for $16 billion, in a deal that was completed on August 18, 2018. As of October 31, 2022, there are 28 Best Price Modern Wholesale locations.
In the 1990s, Walmart tried with a large financial investment to get a foothold in both German and Indonesian retail markets.
Since August 2018, Walmart Inc. only holds a minority stake in Walmart Brasil, which was renamed Grupo Big on August 12, 2019, with 20% of the company's shares, and private equity firm Advent International holding 80% ownership of the company. On March 24, 2021, it was announced that Carrefour would be acquiring Grupo Big.
Walmart Argentina was founded in 1995 and operates stores under the banners Walmart Supercenter, Changomas, Mi Changomas, and Punto Mayorista. On November 6, 2020, it was announced that Walmart has sold its Argentine operations to Grupo de Narváez and renamed Hiper Changomas.
On October 2, 2020, it was announced that Walmart will sell a majority stake of Asda to a consortium of Zuber and Mohsin Issa (the owners of EG Group) and private equity firm TDR Capital for £6.8bn, pending approval from the Competition and Markets Authority.
In 2012, there was an incident with CJ's Seafood, a crawfish processing firm in Louisiana that was partnered with Walmart, that eventually gained media attention for the mistreatment of its 40 H-2B visa workers from Mexico. These workers experienced harsh living conditions in tightly packed trailers outside of the work facility, physical threats, verbal abuse, and were forced to work day-long shifts. Many of the workers were afraid to take action about the abuse due to the fact that the manager threatened the lives of their family members in the U.S. and Mexico if the abuse were to be reported. Eight of the workers confronted management at CJ's Seafood about the mistreatment; however, the management denied the abuse allegations and the workers went on strike. The workers then took their stories to Walmart due to their partnership with CJ's. While Walmart was investigating the situation, the workers collected 150,000 signatures of supporters who agreed that Walmart should stand by the workers and take action. In June 2012, the visa workers held a protest and day-long hunger strike outside of the apartment building where a Walmart board member resided. Following this protest, Walmart announced its final decision to no longer work with CJ's Seafood. Less than a month later, the Department of Labor fined CJ's Seafood "approximately $460,000 in back-pay, safety violations, wage and hour violations, civil damages, and fines for abuses to the H-2B program. The company has since shut down."
As of December 2012, internal investigations were ongoing into possible violations of the Foreign Corrupt Practices Act. Walmart has invested US$99 million on internal investigations, which expanded beyond Mexico to implicate operations in China, Brazil, and India. The case has added fuel to the debate as to whether foreign investment will result in increased prosperity, or if it merely allows local retail trade and economic policy to be taken over by "foreign financial and corporate interests".
Based in San Bruno, California, Walmart's Global eCommerce division provides online retailing for Walmart, Sam's Club, Asda, and all other international brands. There are several locations in the United States in California and Oregon: San Bruno, Sunnyvale, Brisbane, and Portland. Locations outside of the United States include Shanghai (China), Leeds (United Kingdom), and Bangalore (India).
Launched in 2009, Walmart's Marketplace stayed dormant until 2016 when Walmart purchased e-commerce company Jet.com, founded in 2014 by Marc Lore, to start competing with Amazon.com. Jet.com has acquired its own share of online retailers such as Hayneedle in March 2016, Shoebuy.com in December 2016, and ModCloth in March 2017. Walmart also acquired Parcel, a delivery service in New York, on September 29, 2017.
On May 9, 2018, Walmart announced its intent to acquire a 77% controlling stake in the Indian e-commerce website Flipkart for $16 billion (beating bids by Amazon.com), subject to regulatory approval. Following its completion, the website's management will report to Marc Lore. Completion of the deal was announced on August 18, 2018.
The company's partnership with subscription service Kidbox was announced on April 16, 2019.
On May 19, 2020, Walmart announced that it was shutting down Jet.com, with all subsequent visitors to the site directed to the Walmart website instead.
For many years, associates were identified in the store by their signature blue vest, but this practice was discontinued in June 2007 and replaced with khaki pants and polo shirts. The wardrobe change was part of a larger corporate overhaul to increase sales and rejuvenate the company's stock price. In September 2014, the uniform was again updated to bring back a vest (paid for by the company) for store employees over the same polos and khaki or black pants paid for by the employee. The vest is navy blue for Walmart employees at Supercenters and discounts stores, lime green for Walmart Neighborhood Market employees, and yellow for self-check-out associates; door greeters, and customer service managers. All three state "Proud Walmart Associate" on the left breast and the "Spark" logo covering the back. Reportedly one of the main reasons the vest was reintroduced was that some customers had trouble identifying employees. In 2016, self-checkout associates, door greeters and customer service managers began wearing a yellow vest to be better seen by customers. By requiring employees to wear uniforms that are made up of standard "streetwear", Walmart is not required to purchase the uniforms or reimburse employees which are required in some states, as long as that clothing can be worn elsewhere. Businesses are only legally required to pay for branded shirts and pants or clothes that would be difficult to wear outside of work.
Walmart introduced its Site-To-Store program in 2007, after testing the program since 2004 on a limited basis. The program allows walmart.com customers to buy goods online with a free shipping option, and have goods shipped to the nearest store for pickup.
On September 15, 2017, Walmart announced that it would build a new headquarters in Bentonville to replace its current 1971 building and consolidate operations that have spread out to 20 different buildings throughout Bentonville.
While the idea that Walmart destroys small businesses is widely assumed to be true, research so far suggests that Walmart superstores have little effect on smaller retailers such as "Mom and Pop" businesses. Differences in impact appear to be specific to the goods sold. Small retailers may experience difficulty if they rely on selling products identical to those at Walmart or if they try to sell at lower prices.
Dollar stores such as Family Dollar and Dollar General have been able to find a small niche market and compete successfully against Walmart. In 2004, Walmart responded by testing its own dollar store concept, a subsection of some stores called "Pennies-n-Cents".
Walmart also had to face fierce competition in some foreign markets. For example, in Germany it had captured just 2 percent of the German food market following its entry into the market in 1997 and remained "a secondary player" behind Aldi with 19 percent.
In May 2006, after entering the South Korean market in 1998, Walmart sold all 16 of its South Korean outlets to Shinsegae, a local retailer, for US$882 million. Shinsegae re-branded the Walmarts as E-mart stores.
Walmart struggled to export its brand elsewhere as it rigidly tried to reproduce its model overseas. In China, Walmart hopes to succeed by adapting and doing things preferable to Chinese citizens. For example, it found that Chinese consumers preferred to select their own live fish and seafood; stores began displaying the meat uncovered and installed fish tanks, leading to higher sales.
In the United States, Walmart's early growth occurred in the Southeast and lower Midwest. More recently, Walmart has expanded throughout the country. The number of Walmart stores per 1,000 people in 2019 was highest in Arkansas, Oklahoma, Louisiana, Alabama and Kansas, and lowest in Hawaii, California, New Jersey, Massachusetts and New York. California and New Jersey were two of the ten states with the largest increases in Supercenters between 2011 and 2020, along with Pennsylvania, Illinois, and Wisconsin.
Walmart customers display strong customer loyalty and cite low prices as the most important reason for shopping there. Walmart has characterized their shoppers as falling into three main groups: "value-price shoppers" (people who like low prices and cannot afford much more), "brand aspirationals" (people with low incomes who buy well-known brands in hopes of assuring quality), and "price-sensitive affluents" (wealthier shoppers who seek deals). As of 2022 the average U.S. Walmart customer earned about $80,000 per year, above the U.S. average personal income of $63,214. Walmart reports that during times of rising inflation, customers become more sensitive to rising food prices, buying less expensive food items such as hot dogs and canned tuna rather than deli cold cuts. They also see more upper-income shoppers looking for bargains.
Walmart shoppers have been reported to be politically conservative. A poll after the 2004 U.S. presidential election reported that 76 percent of voters who shopped at Walmart once a week reported voting for George W. Bush while only 23 percent supported senator John Kerry. When measured against similar retailers in the U.S. in 2006, frequent Walmart shoppers were rated the most politically conservative. As of 2014 54 percent of Americans who preferred to shop at Walmart reported that they opposed same-sex marriage, while 40 percent were in favor, reflecting the store's southern roots.
In 2006, Walmart took steps to expand its U.S. customer base, announcing a modification in its U.S. stores from a "one-size-fits-all" merchandising strategy to one designed to "reflect each of six demographic groups—African-Americans, the affluent, empty-nesters, Hispanics, suburbanites, and rural residents". Around six months later, it unveiled a new slogan: "Saving people money so they can live better lives".
In 2018, Walmart stopped selling guns and ammunition to persons younger than 21, following a similar move by Dick's Sporting Goods on the same day. In the same year, Walmart stopped selling military-style rifles that were commonly used in mass shootings.
As of 2019, Walmart was a major retailer of firearms and ammunition. In 2019, after 23 people were killed in a mass shooting at a Walmart store in El Paso, Texas, Walmart announced that it would stop selling all handgun ammunition and certain short-barreled rifle ammunition. The company also announced that it would stop selling handguns in Alaska, the only state where the company still sold handguns. The move was expected to reduce Walmart's U.S. market share in ammunition from around 20% to around 6–9%. Walmart also stated that it was "respectfully requesting" that customers not openly carry weapons in Walmart stores, except for authorized law enforcement officers.
Many Walmart technology projects are coded in the open and available through the Walmart Labs GitHub repository as open-source software under the OSI approved Apache V2.0 license. As of November 2016, 141 public GitHub projects are listed.
Alex Grigoryan of Walmart Labs released a statement on Medium.com on October 3, 2016, explaining the details of the applications and the scale that they operate at Walmart.
As the largest retailer in the U.S., Walmart collects and analyzes a large amount of consumer data. The big data sets are mined for use in predictive analytics, which allow the company to optimize operations by predicting customer's habits. Walmart's datacenter is unofficially referred to as Area 71.
The amount of data gathered by Walmart has raised privacy concerns.
in 2016, Walmart began a drive to automate much of the cash handling process. Walmart began replacing employees who count currency by hand with machines that count 8 bills per second and 3,000 coins a minute. The processing machines, located in the back of stores, allow cashiers to process the money for electronic depositing.
Sam Walton believed that the company's contribution to society was that it operated efficiently, thereby lowering the cost of living for customers, and, therefore, in that sense was a "powerful force for good", despite his refusal to contribute cash to philanthropic causes. Having begun to feel that his wealth attracted people who wanted nothing more than a "handout", he explained that while he believed his family had been fortunate and wished to use his wealth to aid worthy causes like education, they could not be expected to "solve every personal problem that comes to [their] attention". He explained later in his autobiography, "We feel very strongly that Wal-Mart really is not, and should not be, in the charity business," stating "any debit has to be passed along to somebody—either shareholders or our customers." Since Sam Walton's death in 1992, however, Walmart and the Walmart Foundation dramatically increased charitable giving. For example, in 2005, Walmart donated US$20 million in cash and merchandise for Hurricane Katrina relief and in 2020 they committed $25 million to organizations on the frontlines of the COVID-19 pandemic response. Today, Walmart's charitable donations approach US$1 billion each year.
As of January 2021, healthcare workers could get vaccines through Walmart in New Mexico and Arkansas. Walmart planned to offer vaccines in Georgia, Indiana, Louisiana, Maryland, New Jersey, South Carolina, Texas, Chicago and Puerto Rico with the target of delivering between 10 million and 13 million doses per month at full capacity.
In May 2021, Walmart said that starting from May 18 all its fully vaccinated employees could stop wearing masks at work following the guidance from the U.S. Centers for Disease Control and Prevention.
Kenneth Stone, Professor of Economics at Iowa State University, in a paper published in Farm Foundation (1997), found that some small towns can lose almost half of their retail trade within ten years of a Walmart store opening. Presumably, people who previously shopped in towns without Wal-Mart stores choose to shop in towns with Wal-Mart stores, part of an older pattern in which smaller centers lose retail sales to larger ones. Stone compared the changes to previous competitors that small town shops have faced in the past, such as the development of the railroads, the Sears Roebuck catalog, and shopping malls. He concluded that small towns are more affected by "discount mass merchandiser stores" than larger towns and that shop owners who adapt to the ever-changing retail market can "co-exist and even thrive in this type of environment". In later research Artz and Stone (2006) reported that in Mississippi the impact of opening a Walmart was much larger on existing retailers in rural communities (17%) than more urban ones (4%). This also suggests that Walmart has achieved its strongest growth in non-metropolitan areas, which tend to be low-income.
Studies of the impact of Walmart tend to focus on Supercenters rather than Neighborhood Markets. Comparisons of performance metrics such as sales per square foot suggest that supermarkets and other high-volume retailers in direct competition with Walmart Supercenters show significant decreases in profit margins. While Walmart has often been said to be a destroyer of small businesses, much of this is anecdotal. Research so far suggests that Walmart superstores have little effect on smaller retailers such as "Mom and Pop" businesses. A 2008 economic analysis published in the journal Economic Inquiry suggested that "the process of creative destruction unleashed by Wal‐Mart has had no statistically significant long‐run impact on the overall size and profitability of the small business sector in the United States".
Impact appears to be related to a number of factors, with a key factor being the goods offered for sale. A study by Ailawadi and others (2010) examined the impact of new Walmarts in detail. She reported that median sales dropped 40 percent at similar high-volume stores, 17 percent at supermarkets and 6 percent at drugstores. However, 30 percent of specific product categories at high-volume stores were unaffected. Many retailers reduced prices and cut product selection in an attempt to compete directly with Walmart, in effect attacking its areas of strength. A more successful approach was to track sales, identify vulnerable categories, and increase the range of products in those categories. By including products at both top and bottom price points, and offering temporary promotions on those items, retailers could attract both customers who were price-conscious and those interested in a wider range of options. A small store that specialized in a particular product area could compete effectively against Walmart. Small specialized stores are less effective against big-box category killer chains such as Home Depot and Best Buy electronics.
Some studies have suggested that the impact a Walmart store has on a local business is correlated to its distance from the store. David Merriman, Joseph Persky, Julie Davis and Ron Baiman (2012) outlined the impacts of Walmart in Chicago. Based on three annual surveys of enterprises within a four-mile radius of a new Chicago Walmart it "shows that the probability of going out of business was significantly higher for establishments close to that store". The overall findings of this study reinforce the "contention that large-city Walmarts, like those in small towns, absorb retail sales from nearby stores without significantly expanding the market". Ellickson & Grieco (2013) report in the Journal of Urban Economics that Wal-Marts most strongly affect outlets of larger chains that are within 2 miles (3.2 km) of their location.
A 2022 literature review concludes that "there is no consensus on the impact of Walmart on local employment, but most studies on the topic point to a modest increase in retail employment". For example, studies at the University of Missouri found that a new store increases net retail employment in the county by 100 jobs in the short term, half of which disappear over five years as other retail establishments close. Similarly, a net increase in employment (55 jobs) was found in a study of West Virginia counties between 1989 and 1998.
Like other chain stores, Walmart tends to hire local employees for low-skilled jobs with low wages and minimal benefits. This may increase employees' reliance on public assistance programs, effectively transferring costs away from employers onto taxpayers. Studies examining aggregate retail wage data from states and counties, before and after the arrival of Walmart, are mixed. Some results, particularly from nonmetropolitan areas in the South and central United States, suggest lowered wages. Other studies have found no effect (e.g. Pennsylvania) or an increase in wages (e.g. Maryland). A 2004 paper by Goetz and Swaminathan suggested that U.S. counties with Walmart stores suffered increased poverty compared with counties without Wal-Marts. It is difficult to distinguish the effects of opening a Walmart from other factors, some of which may be related to the decision to open a store. Known as endogeneity bias, this makes it difficult to determine whether Walmart chooses to establish itself in communities with greater poverty and joblessness, or creates more poverty and joblessness.
Studies of socioeconomic well-being, civic participation, and community welfare suggest that large non-locally owned businesses tend to be centralized and vertically integrated, rely on remote sources and support services, and move money, expertise and power away from local communities. Large externally-oriented businesses tend to be associated with lower local standards of living, greater inequality, and less social and civic participation. This research is not specific to Walmart, but to large businesses in general.
Walmart's transportation network is a large contributor to its carbon footprint, with transportation fuel emissions increasing by 10% in 2023 to approximately 15.06 million metric tons of CO2.
Another source of environmental concern is refrigerators, which are very important for Walmart’s transportation of goods. Walmart’s use of refrigerators relies on hydrofluorocarbons (HFCs), chlorofluorocarbons (CFCs), and hydrochlorofluorocarbons (HCFCs), which are potent greenhouse gases. In 2023, refrigerant-related emissions increased by 5.3% due to leaks in equipment across the United States and Mexico. Additionally, Walmart’s shipping operations in 2021 produced more greenhouse gases than a coal-fired power station, coming in at 1.7 million metric tons of CO2, underscoring the environmental cost of its logistics. Walmart's practices have faced criticism for contributing to deforestation, specifically in regions that produce palm oil, soy, and beef. Walmart works with suppliers linked to illegal deforestation in critical ecosystems like the Amazon. The company’s focus on low-cost, low-quality goods with short lifespans also adds to landfill waste, further harming the environment.
Climate change presents significant risks to Walmart’s operations. Extreme weather events such as hurricanes and wildfires can lead to store closures, inventory losses, and disruptions to the supply chain. In 2017, Hurricane Harvey forced Walmart to close over 134 stores in the United States, causing supply chain disruptions and delayed deliveries due to flooding and road closures. In response, Walmart activated emergency systems and implemented advanced forecasting and rerouting to restock essential items in nearby stores. This experience showed Walmart just how important it is to create climate adaptation strategies. Since this event, the company has integrated such strategies into the business model. As climate-related disruptions are expected to increase, Walmart started something called Project Gigaton, which aims to reduce greenhouse gases and focus on energy use, nature, waste, packaging, transportation, and product design, hoping to alleviate some of the pressure of environmental risk on the company. The ongoing risks posed by climate change continue to challenge Walmart’s ability to maintain consistent operations, showing the importance of continued adaptation to these environmental pressures.
With over 2.3 million employees worldwide, Walmart has faced a torrent of lawsuits and issues with regards to its workforce. These issues involve low wages, poor working conditions, inadequate health care, and issues involving the company's strong anti-union policies. In November 2013, the National Labor Relations Board (NLRB) announced that it had found that in 13 U.S. states, Wal-Mart had pressured employees not to engage in strikes on Black Friday, and had illegally disciplined workers who had engaged in strikes. Critics point to Walmart's high turnover rate as evidence of an unhappy workforce, although other factors may be involved. Approximately 70 percent of its employees leave within the first year. Despite this turnover rate, the company is still able to affect unemployment rates. This was found in a study by Oklahoma State University which states, "Walmart is found to have substantially lowered the relative unemployment rates of blacks in those counties where it is present, but to have had only a limited impact on relative incomes after the influences of other socio-economic variables were taken into account."
Walmart is the largest private employer in the United States, with 1.6 million employees as of 2020. Walmart employs almost five times as many people as IBM, the second-largest employer. Walmart employs more African Americans than any other private employer in the United States.
While 4.6% of all retail workers, and 16.5% of all U.S. grocery workers, were unionized as of 2020, Walmart does not employ unionized labor and actively discourages unionization and collective bargaining.
Walmart rebranded their Associate Education Benefits to Live Better U in March 2019. Live Better U supports associate education at every level and includes $1 a day college program, cost-free high school education, and discounts on higher education programs through partnership with Guild Education.
In June 2019, Walmart Inc. announced the expansion of education benefits to recruit high school students. The incentives include flexible work schedules, free SAT and ACT preparation courses, up to seven hours of free college credit, and a debt-free college degree in three fields from six nonprofit universities.
According to a consultant hired by plaintiffs in a sex discrimination lawsuit, in 2001, Wal-Mart's Equal Employment Opportunity Commission filings showed that female employees made up 65 percent of Wal-Mart's hourly paid workforce, but only 33 percent of its management. Just 35 percent of its store managers were women, compared to 57 percent at similar retailers. Wal-Mart says comparisons with other retailers are unfair, because it classifies employees differently; if department managers were included in the totals, women would make up 60 percent of the managerial ranks.
Walmart has been subject to criticism from various groups and individuals, including labor unions, community groups, grassroots organizations, religious organizations, environmental groups, firearm groups, and the company's own customers and employees. They have protested against the company's policies and business practices, including charges of racial and gender discrimination. Other areas of criticism include the company's foreign product sourcing, treatment of suppliers, employee compensation and working conditions, environmental practices, the use of public subsidies, the company's security policies, and slavery. Walmart denies wrongdoing and maintains that low prices are the result of efficiency.
In March 2018, Walmart was sued by former Director of Business Development Tri Huynh for claims of reporting misleading e-commerce performance results in favor of the company. Huynh stated the company's move was an attempt to regain lost ground to competitor Amazon.
Law enforcement agencies across the United States have noted a burden on resources created by a disproportionate number of calls from Walmart. Experts have criticized the retailer for shifting its security burden onto the taxpayers. Across three Florida counties, approximately 9,000 police calls were logged to 53 Walmart stores but resulted in only a few hundred arrests. In Granite Falls, North Carolina, 92% of larceny calls to local police were from the Walmart store. The trend is similar in rural, suburban, and urban areas. Police are called to Walmart stores 3 to 4 times as much as similar retailers such as Target. Experts say the chain and its razor-thin profit margins rely heavily on police to protect its bottom line. Walmart Supercenters top the list of those most visited by police.
In addition to hundreds of thousands of petty crimes, more than 200 violent crimes, including attempted kidnappings, stabbings, shootings, and murders occurred at the 4,500 Walmarts in the U.S. in 2016. In 2019, 23 people were killed in a mass shooting at a Walmart store in El Paso, Texas.
In 2012, Walmart's pork and mango supply chain was contaminated, resulting in a large number of customers suffering from severe food poisoning. In order to resolve the incident immediately, Walmart recalled all contaminated pork and mangoes and emptied its inventory to prevent further sales.
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Sellers, Jeff M. (April 22, 2005). "Deliver Us from Wal-Mart?". Christianity Today. Archived from the original on January 7, 2014. Retrieved April 13, 2014. Indeed, based in the Bible Belt town of Bentonville, Arkansas, Wal-Mart has a tradition of tailoring its service to churchgoing customers. It sells only the sanitized versions of hip-hop cds bearing warnings of objectionable content. Responding to a campaign by the largest evangelical mutual fund group, The Timothy Plan, to keep Cosmopolitan magazine covers out of view of Wal-Mart customers, the company slapped plastic sheathes over suggestive women's periodicals and banned "lad mags" such as Maxim. http://www.christianitytoday.com/ct/2005/may/17.40.html
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