>Waite, Andrew. A Practical Guide to Call Center Technology. p315. >Waite, Archived 2014-06-28 at the Wayback Machine https://books.google.com/books?id=pyguvxndiogC&pg=PA315&lpg=PA315&dq=at%26t+dnis&source=bl&ots=dRVcDwKkRz&sig=Wk3_lj9i68Ur63tUpk_Np28uM94&hl=en&ei=rSAKS8_jNdKWtge20ryzCg&sa=X&oi=book_result&ct=result&resnum=3&ved=0CA8Q6AEwAjge#v=onepage&q=at%26t%20dnis&f=false