Various approximations for the average queue size, stationary distribution and approximation by a reflected Brownian motion have been offered by different authors. Recently a new approximate approach based on Laplace transform for steady state probabilities has been proposed by Hamzeh Khazaei et al.. This new approach is yet accurate enough in cases of large number of servers and when the distribution of service time has a Coefficient of variation more than one.
There are numerous approximations for the average delay a job experiences. The first such was given in 1959 using a factor to adjust the mean waiting time in an M/M/c queue This result is sometimes known as Kingman's law of congestion.
E
[
W
M/G/
k
]
=
C
2
+
1
2
E
[
W
M/M/
c
]
{\displaystyle E[W^{{\text{M/G/}}k}]={\frac {C^{2}+1}{2}}\mathbb {E} [W^{{\text{M/M/}}c}]}
However, it is known that no approximation using only the first two moments can be accurate in all cases.
For an M/G/2 queue (the model with two servers) the problem of determining marginal probabilities can be reduced to solving a pair of integral equations or the Laplace transform of the distribution when the service time distribution is a mixture of exponential distributions. The Laplace transform of queue length and waiting time distributions can be computed when the waiting time distribution has a rational Laplace transform.
Kingman, J. F. C. (2009). "The first Erlang century—and the next". Queueing Systems. 63 (1–4): 3–4. doi:10.1007/s11134-009-9147-4. S2CID 38588726. /wiki/John_Kingman
Tijms, H. C.; Van Hoorn, M. H.; Federgruen, A. (1981). "Approximations for the Steady-State Probabilities in the M/G/c Queue". Advances in Applied Probability. 13 (1): 186–206. doi:10.2307/1426474. JSTOR 1426474. S2CID 222335724. /wiki/Doi_(identifier)
Ma, B. N. W.; Mark, J. W. (1995). "Approximation of the Mean Queue Length of an M/G/c Queueing System". Operations Research. 43 (1): 158–165. doi:10.1287/opre.43.1.158. JSTOR 171768. /wiki/Operations_Research_(journal)
Breuer, L. (2008). "Continuity of the M/G/c queue". Queueing Systems. 58 (4): 321–331. doi:10.1007/s11134-008-9073-x. S2CID 2345317. /wiki/Queueing_Systems
Hokstad, Per (1978). "Approximations for the M/G/m Queue". Operations Research. 26 (3). INFORMS: 510–523. doi:10.1287/opre.26.3.510. JSTOR 169760. /wiki/Operations_Research:_A_Journal_of_the_Institute_for_Operations_Research_and_the_Management_Sciences
Kimura, T. (1983). "Diffusion Approximation for an M/G/m Queue". Operations Research. 31 (2): 304–321. doi:10.1287/opre.31.2.304. JSTOR 170802. /wiki/Operations_Research_(journal)
Yao, D. D. (1985). "Refining the Diffusion Approximation for the M/G/m Queue". Operations Research. 33 (6): 1266–1277. doi:10.1287/opre.33.6.1266. JSTOR 170637. /wiki/Operations_Research_(journal)
Khazaei, H.; Misic, J.; Misic, V. B. (2012). "Performance Analysis of Cloud Computing Centers Using M/G/m/m+r Queuing Systems". IEEE Transactions on Parallel and Distributed Systems. 23 (5): 936. doi:10.1109/TPDS.2011.199. S2CID 16934438. /wiki/Doi_(identifier)
Khazaei, H.; Misic, J.; Misic, V. B. (2011). "Modelling of Cloud Computing Centers Using M/G/m Queues". 2011 31st International Conference on Distributed Computing Systems Workshops. p. 87. doi:10.1109/ICDCSW.2011.13. ISBN 978-1-4577-0384-3. S2CID 16067523. 978-1-4577-0384-3
Hokstad, Per (1978). "Approximations for the M/G/m Queue". Operations Research. 26 (3). INFORMS: 510–523. doi:10.1287/opre.26.3.510. JSTOR 169760. /wiki/Operations_Research:_A_Journal_of_the_Institute_for_Operations_Research_and_the_Management_Sciences
Yao, D. D. (1985). "Refining the Diffusion Approximation for the M/G/m Queue". Operations Research. 33 (6): 1266–1277. doi:10.1287/opre.33.6.1266. JSTOR 170637. /wiki/Operations_Research_(journal)
Hokstad, Per (1980). "The Steady-State Solution of the M/K2/m Queue". Advances in Applied Probability. 12 (3). Applied Probability Trust: 799–823. doi:10.2307/1426432. JSTOR 1426432. S2CID 124883099. /wiki/Doi_(identifier)
Köllerström, Julian (1974). "Heavy Traffic Theory for Queues with Several Servers. I". Journal of Applied Probability. 11 (3). Applied Probability Trust: 544–552. doi:10.1017/s0021900200096327. JSTOR 3212698. /wiki/Doi_(identifier)
Nozaki, S. A.; Ross, S. M. (1978). "Approximations in Finite-Capacity Multi-Server Queues with Poisson Arrivals". Journal of Applied Probability. 15 (4): 826–834. doi:10.2307/3213437. JSTOR 3213437. S2CID 32476285. /wiki/Doi_(identifier)
Boxma, O. J.; Cohen, J. W.; Huffels, N. (1979). "Approximations of the Mean Waiting Time in an M/G/s Queueing System". Operations Research. 27 (6). INFORMS: 1115–1127. doi:10.1287/opre.27.6.1115. JSTOR 172087. /wiki/Onno_Boxma
Gupta, V.; Harchol-Balter, M.; Dai, J. G.; Zwart, B. (2009). "On the inapproximability of M/G/K: Why two moments of job size distribution are not enough". Queueing Systems. 64: 5–48. CiteSeerX 10.1.1.151.5844. doi:10.1007/s11134-009-9133-x. S2CID 16755599. /wiki/Mor_Harchol-Balter
Lee, A. M.; Longton, P. A. (1959). "Queueing Processes Associated with Airline Passenger Check-in". Journal of the Operational Research Society. 10: 56–71. doi:10.1057/jors.1959.5. /wiki/Journal_of_the_Operational_Research_Society
Gans, N.; Koole, G.; Mandelbaum, A. (2003). "Telephone Call Centers: Tutorial, Review, and Research Prospects" (PDF). Manufacturing & Service Operations Management. 5 (2): 79. doi:10.1287/msom.5.2.79.16071. http://ie.technion.ac.il/Labs/Serveng/files/CCReview.pdf
Whitt, W. (2009). "Approximations for the GI/G/m Queue" (PDF). Production and Operations Management. 2 (2): 114–161. doi:10.1111/j.1937-5956.1993.tb00094.x. /wiki/Ward_Whitt
Gupta, V.; Harchol-Balter, M.; Dai, J. G.; Zwart, B. (2009). "On the inapproximability of M/G/K: Why two moments of job size distribution are not enough". Queueing Systems. 64: 5–48. CiteSeerX 10.1.1.151.5844. doi:10.1007/s11134-009-9133-x. S2CID 16755599. /wiki/Mor_Harchol-Balter
Gupta, V.; Osogami, T. (2011). "On Markov–Krein characterization of the mean waiting time in M/G/K and other queueing systems". Queueing Systems. 68 (3–4): 339. doi:10.1007/s11134-011-9248-8. S2CID 35061112. /wiki/Doi_(identifier)
Veeger, C.; Kerner, Y.; Etman, P.; Adan, I. (2011). "Conditional inter-departure times from the M/G/s queue". Queueing Systems. 68 (3–4): 353. doi:10.1007/s11134-011-9240-3. S2CID 19382087. /wiki/Queueing_Systems
Knessl, C.; Matkowsky, B. J.; Schuss, Z.; Tier, C. (1990). "An Integral Equation Approach to the M/G/2 Queue". Operations Research. 38 (3): 506. doi:10.1287/opre.38.3.506. JSTOR 171363. /wiki/Operations_Research_(journal)
Cohen, J. W. (1982). "On the M/G/2 queueing model". Stochastic Processes and Their Applications. 12 (3): 231–248. doi:10.1016/0304-4149(82)90046-1. /wiki/Wim_Cohen
Hokstad, Per (1979). "On the Steady-State Solution of the M/G/2 Queue". Advances in Applied Probability. 11 (1). Applied Probability Trust: 240–255. doi:10.2307/1426776. JSTOR 1426776. S2CID 125014523. /wiki/Doi_(identifier)
Boxma, O. J.; Deng, Q.; Zwart, A. P. (2002). "Waiting-Time Asymptotics for the M/G/2 Queue with Heterogeneous Servers". Queueing Systems. 40: 5–31. doi:10.1023/A:1017913826973. S2CID 2513624. /wiki/Onno_Boxma