Knowledge management software

<h2 id="features">Features</h2>
<p>Features of KM software usually include:
</p>
<ul><li>Aggregation of content from both internal and external sources</li>
<li>Classification of content using <a href="/facts/Taxonomy_(general)/QRvFI267">taxonomies</a></li>
<li>Search</li>
<li>Expertise location</li>
<li>Workflows for creating knowledge</li>
<li>Verification of knowledge</li>
<li>Views/<a href="/facts/Dashboards_(management_information_systems)/Vza1HUUn">dashboards</a></li></ul>
<p>As business today is becoming increasingly international, the ability to access information in different languages is now a requirement for some organizations. Reported <a href="/facts/Success_factors/CRpT2RAk">success factors</a> of a KM system include the capability to integrate well with existing internal systems<a class="footnote-ref" id="fnref:2" href="#fn:2"><sup>2</sup></a>  and the <a href="/facts/Scalability/jh7JomPa">scalability</a> of the system to grow within the organization.<a class="footnote-ref" id="fnref:3" href="#fn:3"><sup>3</sup></a>
</p>
<h2 id="range">Range</h2>
<p>KM software ranges from small software packages for an individual to use to highly specialized enterprise software suitable for use by hundreds of employees. Often KM software provides a key resource for employees working in customer service or telephone support industries, or sectors of large corporations.
</p><p>Knowledge management software, in general, enables the combination of unstructured information sources, such as individual word processed documents and/or <a href="/facts/PDF/C9Mn1vYL">PDF</a> documents, <a href="/facts/Email/6pD9GLtI">email</a>, <a href="/facts/Graphics/1V76IF8J">graphic illustrations</a>, unstructured <a href="/facts/Memorandum/E8UmDYKR">notes</a>, <a href="/facts/Hyperlink/LqNsa84e">website links</a>, <a href="/facts/Invoice/Ad1XP7qp">invoices</a>, and other information bearing collections, such as a simple thought, through to a combination of millions of interactions from a website, and through that combination enables the seeker to obtain knowledge that otherwise would not have been discovered. As Internet access speeds increased, many on-demand (or <a href="/facts/Software_as_a_service/LPyPQ5b7">software as a service</a>) products have evolved and are now the leading suppliers of KM software.
</p>
<h2 id="visual-search">Visual search</h2>
<p>One of the departures from the almost standard <a href="/facts/Keyword_(Internet_search)/RNzIbb62">keyword</a> search approach are those group of companies developing <a href="/facts/Visual_search/MtDP9oSl">visual search techniques</a>. Some common visual search approaches include: 
</p>
<ul><li><a href="/facts/Tree_search/Dkch34pz">Tree traversal</a> – A folder is opened and inside the display of that folder are further sub-folders. The folders are searched in a specific order, exactly once, in a <a href="/facts/Systematics/fagPXIkh">systematic</a> manner. This tree traversal approach relies on the naming of folders to provide a rich enough indication as to what is contained in the next folder or level of folders.</li>
<li><a href="/facts/Taxonomy_(general)/QRvFI267">Taxonomy</a> navigation – A taxonomy (or <a href="/facts/Topic_Maps/CjGxhVwe">topic map</a>) is the classification of things or concepts, as well as the principles underlying such classification. In KM software, taxonomies are often used as a way of visually structuring the available information by tagging it with relevant topics and visually represent them as folders and sub-folders inside the taxonomy. Users can then navigate the taxonomy and select the topic, or combination of topics (<a href="/facts/Faceted_search/No3CrwxH">faceted search</a>), to perform the search on.</li>
<li><a href="/facts/Tag_cloud/cKJnqhFq">Tag cloud</a> search – Once text data has been tagged with certain topics it can be visually represented as a Tag Cloud, where the importance of each tag is represented as a font size and/or color. This way you can identify and pick the most prominent topics.</li>
<li><a href="/facts/Matrix_(mathematics)/qa8FI4ko">Matrix</a>/<a href="/facts/Heat_map/Y54qrFjP">heat map</a> search – The classification of information into topics facilitates <a href="/facts/Information_visualization/DSHteV85">visualization</a> and <a href="/facts/Analysis/heFlRrYd">analysis</a> of the information flow. A combined topic search can be presented as values in a Matrix, and a Heat Map is a <a href="/facts/Graphical_representation/ruePWQHG">graphical representation</a> of that data, presented in colors.</li></ul>
<h2 id="examples">Examples</h2>
<p>Notable knowledge management tools include:
</p>
<ul><li><a href="/facts/Bloomfire/RugCh1qR">Bloomfire</a> – Knowledge sharing software with AI</li>
<li><a href="/facts/Collective_Knowledge_(software)/B2yme9Qz">Collective Knowledge</a> – An open source, portable and command line framework for knowledge management</li>
<li><a href="/facts/Confluence_(software)/K4NKthwd">Confluence</a> – Wiki-based knowledge management software that is part of Atlassian's suite</li>
<li><a href="/facts/EGain/FjfmX6eX">eGain</a> – Knowledge management and AI software</li>
<li><a href="/facts/Elium/2nNFRhuy">Elium</a> – Knowledge management software</li>
<li><a href="/facts/Joplin_(software)/zlfNSabl">Joplin</a> – Open source knowledge management software</li>
<li><a href="/facts/Notion_(productivity_software)/kApKpljN">Notion (productivity software)</a> – Proprietary knowledge management software</li>
<li><a href="/facts/Microsoft_OneNote/WleY77sC">Microsoft OneNote</a> – Proprietary knowledge management software</li>
<li><a href="/facts/OpenKM/HecvyV68">OpenKM</a> – Open source knowledge management software</li></ul>
<h2 id="see-also">See also</h2>
<ul><li><a href="/facts/Enterprise_content_management/RUEFrMK5">Enterprise content management</a></li>
<li><a href="/facts/Customer_knowledge/RvhEzXyK">Customer knowledge</a></li>
<li><a href="/facts/Knowledge_base/zKXdqQjH">Knowledge base</a></li>
<li><a href="/facts/Knowledge_extraction/eopEv228">Knowledge extraction</a></li></ul>

<h2 id="external-links">External links</h2>

<h2 id="references">References</h2>

<ol>
<li id="fn:1"><p>de Carvalho, Rodrigo Baroni, and Marta Araújo Tavares Ferreira. "Knowledge Management Software." Encyclopedia of Knowledge Management, edited by David G. Schwartz, Idea Group Reference, 2006, pp. 410-418. Gale Virtual Reference Library, http://link.galegroup.com/apps/doc/CX3467300066/GVRL <a href="http://link.galegroup.com/apps/doc/CX3467300066/GVRL" target="_blank">http://link.galegroup.com/apps/doc/CX3467300066/GVRL</a> <a href="#fnref:1" class="footnote-back-ref">↩</a></p></li>
<li id="fn:2"><p>Lehner, Franz; Nicolas Haas (2010). "Knowledge Management Success Factors". Electronic Journal of Knowledge Management. 8 (1): 81. <a href="#fnref:2" class="footnote-back-ref">↩</a></p></li>
<li id="fn:3"><p>L Feliciano, Joe (1 January 2007). "The success criteria for implementing knowledge management systems in an organization". Etd Collection for Pace University. ETD Collection for Pace University Paper: 1–142. Retrieved 20 August 2013. <a href="http://digitalcommons.pace.edu/dissertations/AAI3235023/" target="_blank">http://digitalcommons.pace.edu/dissertations/AAI3235023/</a> <a href="#fnref:3" class="footnote-back-ref">↩</a></p></li>
</ol>

Knowledge management software open-in-new

Knowledge management software