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IT assistant
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<h2 id="information-technology-assistant">Information Technology Assistant</h2> <p>Distinguishing Characteristics: Receives supervision and direction from the Information Technology <a href="/facts/Management/8KMV9yMM">Manager</a> and <a href="/facts/Network_specialist/UIwK6HTt">Network Specialist</a>. May require flexible work schedules including early morning, weekend and evening hours.<a class="footnote-ref" id="fnref:1" href="#fn:1"><sup>1</sup></a> </p> <h2 id="qualifications">Qualifications</h2> <p>Applicants should have: </p> <ul><li>Bachelor or associate degree in Information Technology or related field like Computer Science, Electronics, Software, Information Systems, Telecommunication, Electrical or a <a href="/facts/Diploma/8C9Be7uN">diploma</a>/certificate in <a href="/facts/Information_Technology/glMzunwe">Information Technology</a>, Computing Studies or a related discipline;</li> <li>Two years’ post-qualification experience in help desk services; and</li> <li>Good interpersonal and <a href="/facts/Communication_skills/EGEkchsT">communication skills</a>.</li> <li><a href="/facts/Professional_certification_(Computer_technology)/vu88wjo8">IT Certifications</a> to look for are <a href="/facts/CompTIA/7NBGmcLw">CompTIA</a>, <a href="/facts/Cisco_Systems/ocDgQt6T">Cisco</a>, <a href="/facts/Microsoft/nGIDDXdx">Microsoft</a> and <a href="/facts/W3Schools/wn0Bkt14">W3Schools</a> depending on the project or information systems maintenance needs.<a class="footnote-ref" id="fnref:2" href="#fn:2"><sup>2</sup></a></li></ul> <h2 id="duties">Duties</h2> <p>As an Information Technology Assistant, user problems should be resolved by communicating with end users and by translating technical problems from <a href="/facts/End-users/7IM9qu7N">end-users</a> to technical support staff. You would install <a href="/facts/Computer_hardware/8jSjsCNv">hardware</a>, <a href="/facts/Software/RP79lVSW">software</a>, and <a href="/facts/Peripheral/3lEBPE14">peripherals</a>; run diagnostic software; utilize <a href="/facts/Mainframe_computer/nrBR6rWa">mainframe</a> and/or <a href="/facts/Client%25E2%2580%2593server_model/FSnf27C5">client server</a> software to provide system <a href="/facts/Computer_security/7E5dIy7G">security</a> access; and accommodate user requests for computer hardware and software.<a class="footnote-ref" id="fnref:3" href="#fn:3"><sup>3</sup></a> </p> <h2 id="references">References</h2> <ol> <li id="fn:1"><p>"Information Technology Assistant". City of Cupertino, California website. Retrieved 14 January 2015. <a href="http://www.cupertino.org/index.aspx?page=848" target="_blank">http://www.cupertino.org/index.aspx?page=848</a> <a href="#fnref:1" class="footnote-back-ref">↩</a></p></li> <li id="fn:2"><p>"From: COLLEGE OF PROFESSIONAL AND CONTINUING EDUCATION" (PDF). <a href="http://www.cpce-polyu.edu.hk/chro/admin/job/pdfFile/3fe3678f263688e756ac4baa079ee0ef.pdf" target="_blank">http://www.cpce-polyu.edu.hk/chro/admin/job/pdfFile/3fe3678f263688e756ac4baa079ee0ef.pdf</a> <a href="#fnref:2" class="footnote-back-ref">↩</a></p></li> <li id="fn:3"><p>"[[New York (state)|New York]] State Department of Civil Service on Information Technology Assistant Exam". Archived from the original on 2011-07-18. Retrieved 2009-10-21. <a href="https://web.archive.org/web/20110718084427/http://www.cs.state.ny.us/announarchive/announcements/35-226.cfm" target="_blank">https://web.archive.org/web/20110718084427/http://www.cs.state.ny.us/announarchive/announcements/35-226.cfm</a> <a href="#fnref:3" class="footnote-back-ref">↩</a></p></li> </ol>