Computer-assisted telephone interviewing

<h2 id="automated-computer-telephone-interviewing">Automated computer telephone interviewing</h2>
<p>Automated computer telephone interviewing (ACTI) is a technique by which a computer with speaker-independent voice recognition capabilities asks respondents a series of questions, recognizes then stores the answers, and is able to follow scripted logic and branch intelligently according to the flow of the questionnaire based on the answers provided, as well as information known about the participant. This technique is also referred to as <a href="/facts/Interactive_voice_response/UJvnBdL7">interactive voice response (IVR)</a>.
</p>
<h2 id="see-also">See also</h2>
<ul>
<li>Society portal</li></ul>
<ul><li><a href="/facts/Computer-assisted_personal_interviewing/f7zGN8ym">Computer-assisted personal interviewing</a></li>
<li><a href="/facts/Computer-assisted_web_interviewing/LyqWvqMM">Computer-assisted web interviewing</a></li>
<li><a href="/facts/Random_digit_dialling/XBotyM6R">Random digit dialling</a></li></ul>

<ul><li>Marketing Research. School of Business & Accountancy, Ngee Ann Polytechnic. Jonas Lee. Pearson.</li></ul>

<h2 id="references">References</h2>

<ol>
<li id="fn:1"><p>"BLS Information". Glossary. U.S. Bureau of Labor Statistics Division of Information Services. February 28, 2008. Retrieved 2009-05-05. <a href="http://www.bls.gov/bls/glossary.htm" target="_blank">http://www.bls.gov/bls/glossary.htm</a> <a href="#fnref:1" class="footnote-back-ref">↩</a></p></li>
</ol>

Computer-assisted telephone interviewing open-in-new

Computer-assisted telephone interviewing