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Genesys (company)
open-in-new
<h2 id="history">History</h2> <p>Genesys was founded by Gregory Shenkman and Alec Miloslavsky in October 1990.<a class="footnote-ref" id="fnref:4" href="#fn:4"><sup>4</sup></a><a class="footnote-ref" id="fnref:5" href="#fn:5"><sup>5</sup></a> The company's original <a href="/facts/Seed_funding/RDEjrBJ6">seed funding</a> was $150,000 in loans from the founders' families.<a class="footnote-ref" id="fnref:6" href="#fn:6"><sup>6</sup></a> The company completed its <a href="/facts/Initial_public_offering/2NntDhrG">initial public offering</a> (IPO) in June 1997 and was listed on the <a href="/facts/NASDAQ/C6GlcQcB">NASDAQ</a> <a href="/facts/Stock_exchange/lTJvjyVW">stock exchange</a> under the <a href="/facts/Ticker_symbol/zaalBdU6">ticker symbol</a> GCTI. </p><p>In late 1999, <a href="/facts/Alcatel-Lucent/X0rLGYr7">Alcatel-Lucent</a> (then Alcatel) acquired Genesys for $1.5 billion.<a class="footnote-ref" id="fnref:7" href="#fn:7"><sup>7</sup></a> </p><p>In October 2007, <a href="/facts/Paul_Segre/tWCCqFcU">Paul Segre</a> succeeded Wes Hayden as Genesys's <a href="/facts/Chief_executive_officer/mg4A8y5M">chief executive officer</a> (CEO).<a class="footnote-ref" id="fnref:8" href="#fn:8"><sup>8</sup></a> </p><p>In February 2012, Permira and TCV acquired Genesys from Alcatel-Lucent for $1.5 billion.<a class="footnote-ref" id="fnref:9" href="#fn:9"><sup>9</sup></a><a class="footnote-ref" id="fnref:10" href="#fn:10"><sup>10</sup></a> </p><p>In July 2016, private equity investor <a href="/facts/Hellman_%26_Friedman/Mh2fWYlx">Hellman & Friedman</a> purchased a $900 million stake in Genesys from majority owners Permira and Technology Crossover Ventures, valuing the company at $3.8 billion.<a class="footnote-ref" id="fnref:11" href="#fn:11"><sup>11</sup></a> </p><p>In May 2019, former Skype CEO <a href="/facts/Tony_Bates/uMfMmjcm">Tony Bates</a> joined Genesys as the new CEO, with former CEO Segre moving to the position of chairman.<a class="footnote-ref" id="fnref:12" href="#fn:12"><sup>12</sup></a> </p> <h3>Acquisitions</h3> <p>The company has grown over the years through a series of acquisitions. </p><p>In December 1997, Genesys acquired <a href="/facts/Fort%C3%A9_Internet_Software/t8usX4X2">Forte Software, Inc.</a> (later renamed Adante).<a class="footnote-ref" id="fnref:13" href="#fn:13"><sup>13</sup></a> </p><p>In December 1998, Genesys acquired Plato Software Corporation.<a class="footnote-ref" id="fnref:14" href="#fn:14"><sup>14</sup></a> </p><p>In June 1999, the company acquired Next Age Technologies, a <a href="/facts/Workforce_management/askcU7yH">workforce management</a> software developer.<a class="footnote-ref" id="fnref:15" href="#fn:15"><sup>15</sup></a> </p><p>In May 2001, the company purchased <a href="/facts/IBM/QszA7nwd">IBM</a>'s CallPath <a href="/facts/Computer_telephony_integration/I94BNL9K">computer telephony integration</a> (CTI) business.<a class="footnote-ref" id="fnref:16" href="#fn:16"><sup>16</sup></a> </p><p>In 2002, Genesys parent Alcatel acquired Telera, a <a href="/facts/Campbell,_California/Gf8tYaQN">Campbell, California</a>-based developer of <a href="/facts/Voice_portal/cxJGgHfU">voice portal</a> and <a href="/facts/Interactive_voice_response/UJvnBdL7">interactive voice response</a> (IVR) systems, and merged the company into Genesys.<a class="footnote-ref" id="fnref:17" href="#fn:17"><sup>17</sup></a><a class="footnote-ref" id="fnref:18" href="#fn:18"><sup>18</sup></a> </p><p>In April 2006, Genesys acquired VoiceGenie Technologies, a developer of voice self-service software based on <a href="/facts/VoiceXML/jPrJ1goR">VoiceXML</a>.<a class="footnote-ref" id="fnref:19" href="#fn:19"><sup>19</sup></a> </p><p>In December 2007, Genesys announced it acquired Informiam, a developer of <a href="/facts/Performance_management/YQQFB5xe">performance management</a> software for customer service operations.<a class="footnote-ref" id="fnref:20" href="#fn:20"><sup>20</sup></a> </p><p>In January 2009, Genesys announced the acquisition of Conseros, a developer of high-volume work item management software and SDE Software Development Engineering, a creator of hosting management software for contact centers.<a class="footnote-ref" id="fnref:21" href="#fn:21"><sup>21</sup></a> </p><p>In May 2013, the company acquired Angel.com, a provider of cloud-based contact center solutions, from parent company MicroStrategy, for $110 million.<a class="footnote-ref" id="fnref:22" href="#fn:22"><sup>22</sup></a> </p><p>In March 2014, the company acquired Solariat, a developer of software to measure and manage social media engagements for customers.<a class="footnote-ref" id="fnref:23" href="#fn:23"><sup>23</sup></a> </p><p>In May 2014, the company acquired OVM Solutions, a developer of cloud-based customer communications software.<a class="footnote-ref" id="fnref:24" href="#fn:24"><sup>24</sup></a> </p><p>In 2016, the company acquired the Genesys division of EIT, its regional partner in Korea. In December, Genesys acquired <a href="/facts/Interactive_Intelligence/ptzMv1Hr">Interactive Intelligence</a>, a developer of customer experience software for the cloud, for $1.4B <a class="footnote-ref" id="fnref:25" href="#fn:25"><sup>25</sup></a> </p><p>In February 2017, Genesys acquired Silver Lining, an employee performance management company that developed applications to support and analyze employee performance and learning automation.<a class="footnote-ref" id="fnref:26" href="#fn:26"><sup>26</sup></a> </p><p>In February 2018, Genesys acquired AltoCloud, a customer journey analytics provider.<a class="footnote-ref" id="fnref:27" href="#fn:27"><sup>27</sup></a> </p><p>In March 2020, the company acquired nGUVU, a partner purchased to add gamification to its workforce engagement management suite.<a class="footnote-ref" id="fnref:28" href="#fn:28"><sup>28</sup></a> </p><p>In March 2021, the company announced the acquisition the Bold360 suite of digital engagement software from <a href="/facts/LogMeIn/8oX8tquM">LogMeIn</a>.<a class="footnote-ref" id="fnref:29" href="#fn:29"><sup>29</sup></a> </p> <h2 id="products">Products</h2> <p>The company develops call center software for businesses. The software is available over the cloud, or as on-premises software. The company's products include the following: </p> <ul><li>Genesys Multicloud CX, formerly Genesys Engage and PureEngage, Genesys' multicloud call center software available on all three major public cloud platforms – <a href="/facts/Amazon_Web_Services/UFVN2796">AWS</a>, <a href="/facts/Microsoft_Azure/CCnIHTHd">Azure</a> and <a href="/facts/Google_Cloud/vys4Pmkh">Google Cloud</a>, deployed either in a public or private cloud setting.<a class="footnote-ref" id="fnref:30" href="#fn:30"><sup>30</sup></a><a class="footnote-ref" id="fnref:31" href="#fn:31"><sup>31</sup></a></li> <li>Genesys Cloud CX, formerly PureCloud, microservices-based software built on Amazon Web Services<a class="footnote-ref" id="fnref:32" href="#fn:32"><sup>32</sup></a></li> <li>PureConnect, formerly Customer Interaction Center or CIC (developed by Interactive Intelligence), software for customer experience management at contact centers<a class="footnote-ref" id="fnref:33" href="#fn:33"><sup>33</sup></a></li> <li>Genesys DX, predictive digital customer engagement software which combines customer experience software (CX) with artificial intelligence (AI)<a class="footnote-ref" id="fnref:34" href="#fn:34"><sup>34</sup></a></li></ul> <h2 id="operations">Operations</h2> <p>Genesys is headquartered in Menlo Park, <a href="/facts/California/zLW2vdQJ">California</a>, and has offices in <a href="/facts/Canada/cWWFM8oc">Canada</a>, Latin America, Europe, the Middle East, Africa, Asia, and Australia.<a class="footnote-ref" id="fnref:35" href="#fn:35"><sup>35</sup></a><a class="footnote-ref" id="fnref:36" href="#fn:36"><sup>36</sup></a> </p> <h2 id="sponsorships">Sponsorships</h2> <p>Genesys is the primary sponsor of <a href="/facts/IndyCar_Series/zAcUanaU">IndyCar Series</a> driver <a href="/facts/James_Hinchcliffe/zCSXd50B">James Hinchcliffe</a> in the #29 <a href="/facts/Andretti_Autosport/PPXn8CEo">Andretti Autosport</a> Honda. The company also has sponsorships with the <a href="/facts/Texas_Motor_Speedway/fXG3b9AD">Texas Motor Speedway</a> for the <a href="/facts/Genesys_300/ruxWAeJP">Genesys 300</a> and <a href="/facts/Genesys_600/RnKngNUS">Genesys 600</a> races. In <a href="/facts/Ireland/35vYxXdP">Ireland</a>, the company is the principal partner for <a href="/facts/Connacht_Rugby/dkHRscpY">Connacht Rugby</a>.<a class="footnote-ref" id="fnref:37" href="#fn:37"><sup>37</sup></a><a class="footnote-ref" id="fnref:38" href="#fn:38"><sup>38</sup></a><a class="footnote-ref" id="fnref:39" href="#fn:39"><sup>39</sup></a> </p> <h2 id="see-also">See also</h2> <ul><li><a href="/facts/List_of_speech_recognition_software/0BnS5lKp">List of speech recognition software</a></li></ul> <h2 id="references">References</h2> <ol> <li id="fn:1"><p>Patrick Hoge (11 March 2014). "To go, or not to go: Tech's IPO shuffle". San Francisco Business Times. Retrieved 6 May 2014. <a href="http://www.bizjournals.com/sanfrancisco/print-edition/2014/03/07/tech-firm-ipo-five9-gopro-glam-media.html?page=all" target="_blank">http://www.bizjournals.com/sanfrancisco/print-edition/2014/03/07/tech-firm-ipo-five9-gopro-glam-media.html?page=all</a> <a href="#fnref:1" class="footnote-back-ref">↩</a></p></li> <li id="fn:2"><p>Scott McCormack (6 July 1998). "The Russia house". Forbes. Retrieved 6 May 2014. <a href="https://www.forbes.com/forbes/1998/0706/6201146a.html" target="_blank">https://www.forbes.com/forbes/1998/0706/6201146a.html</a> <a href="#fnref:2" class="footnote-back-ref">↩</a></p></li> <li id="fn:3"><p>Patrick Hoge (15 June 2012). "Paul Segre, president and CEO of Genesys". San Francisco Business Times. Retrieved 6 May 2014. <a href="http://www.bizjournals.com/sanfrancisco/print-edition/2012/06/15/paul-segre-president-and-ceo-of-genesys.html?page=all" target="_blank">http://www.bizjournals.com/sanfrancisco/print-edition/2012/06/15/paul-segre-president-and-ceo-of-genesys.html?page=all</a> <a href="#fnref:3" class="footnote-back-ref">↩</a></p></li> <li id="fn:4"><p>Scott McCormack (6 July 1998). "The Russia house". Forbes. Retrieved 6 May 2014. <a href="https://www.forbes.com/forbes/1998/0706/6201146a.html" target="_blank">https://www.forbes.com/forbes/1998/0706/6201146a.html</a> <a href="#fnref:4" class="footnote-back-ref">↩</a></p></li> <li id="fn:5"><p>"Genesys Telecommunications Laboratories, Inc". Securities and Exchange Commission. 1997. Retrieved 7 May 2014. <a href="https://www.sec.gov/Archives/edgar/data/1036436/0000929624-97-000384.txt" target="_blank">https://www.sec.gov/Archives/edgar/data/1036436/0000929624-97-000384.txt</a> <a href="#fnref:5" class="footnote-back-ref">↩</a></p></li> <li id="fn:6"><p>Scott McCormack (6 July 1998). "The Russia house". Forbes. Retrieved 6 May 2014. <a href="https://www.forbes.com/forbes/1998/0706/6201146a.html" target="_blank">https://www.forbes.com/forbes/1998/0706/6201146a.html</a> <a href="#fnref:6" class="footnote-back-ref">↩</a></p></li> <li id="fn:7"><p>"Alcatel plans to buy Genesys for $1.5 Billion". The New York Times. September 29, 1999. Retrieved June 24, 2021. <a href="https://www.nytimes.com/1999/09/29/business/company-news-alcatel-plans-to-buy-genesys-for-1.5-billion.html" target="_blank">https://www.nytimes.com/1999/09/29/business/company-news-alcatel-plans-to-buy-genesys-for-1.5-billion.html</a> <a href="#fnref:7" class="footnote-back-ref">↩</a></p></li> <li id="fn:8"><p>Leonard Klie (3 October 2007). "Genesys CEO Leaves for Nuance Post". Destination CRM. Retrieved 7 May 2014. <a href="http://www.destinationcrm.com/Articles/CRM-News/CRM-Featured-News/Genesys-CEO-Leaves-for-Nuance-Post-42882.aspx" target="_blank">http://www.destinationcrm.com/Articles/CRM-News/CRM-Featured-News/Genesys-CEO-Leaves-for-Nuance-Post-42882.aspx</a> <a href="#fnref:8" class="footnote-back-ref">↩</a></p></li> <li id="fn:9"><p>Patrick Hoge (15 June 2012). "Paul Segre, president and CEO of Genesys". San Francisco Business Times. Retrieved 6 May 2014. <a href="http://www.bizjournals.com/sanfrancisco/print-edition/2012/06/15/paul-segre-president-and-ceo-of-genesys.html?page=all" target="_blank">http://www.bizjournals.com/sanfrancisco/print-edition/2012/06/15/paul-segre-president-and-ceo-of-genesys.html?page=all</a> <a href="#fnref:9" class="footnote-back-ref">↩</a></p></li> <li id="fn:10"><p>"Alcatel-Lucent sells Genesys for $1.5bn". Financial Times. 19 October 2011. Retrieved 7 May 2014. <a href="https://www.ft.com/cms/s/0/bc0fd89e-fa49-11e0-b70d-00144feab49a.html#axzz30qzv0ELF" target="_blank">https://www.ft.com/cms/s/0/bc0fd89e-fa49-11e0-b70d-00144feab49a.html#axzz30qzv0ELF</a> <a href="#fnref:10" class="footnote-back-ref">↩</a></p></li> <li id="fn:11"><p>"Private equity firm takes $900M stake in Genesys call center business". Silicon Valley Business Journal. July 21, 2016. Retrieved June 24, 2021. <a href="https://www.bizjournals.com/sanjose/blog/techflash/2016/07/private-equity-firm-takes-900m-stake-in-genesys.html" target="_blank">https://www.bizjournals.com/sanjose/blog/techflash/2016/07/private-equity-firm-takes-900m-stake-in-genesys.html</a> <a href="#fnref:11" class="footnote-back-ref">↩</a></p></li> <li id="fn:12"><p>"Genesys Taps Former Cisco, Microsoft, Skype Exec as CEO". No Jitter. May 6, 2018. Retrieved June 24, 2021. <a href="https://www.nojitter.com/contact-center-customer-experience/genesys-taps-former-cisco-microsoft-skype-exec-ceo" target="_blank">https://www.nojitter.com/contact-center-customer-experience/genesys-taps-former-cisco-microsoft-skype-exec-ceo</a> <a href="#fnref:12" class="footnote-back-ref">↩</a></p></li> <li id="fn:13"><p>"FORTE ACQUIRED BY GENESYS". Telecom Paper. March 10, 1998. Retrieved June 24, 2021. <a href="https://www.telecompaper.com/news/forte-acquired-by-genesys--132306" target="_blank">https://www.telecompaper.com/news/forte-acquired-by-genesys--132306</a> <a href="#fnref:13" class="footnote-back-ref">↩</a></p></li> <li id="fn:14"><p>"Form 10-K". Securities and Exchange Commission. September 28, 1999. Retrieved June 24, 2021. <a href="https://www.sec.gov/Archives/edgar/data/1036436/000092962499001769/0000929624-99-001769.txt" target="_blank">https://www.sec.gov/Archives/edgar/data/1036436/000092962499001769/0000929624-99-001769.txt</a> <a href="#fnref:14" class="footnote-back-ref">↩</a></p></li> <li id="fn:15"><p>"Form 10-K". Securities and Exchange Commission. September 28, 1999. Retrieved June 24, 2021. <a href="https://www.sec.gov/Archives/edgar/data/1036436/000092962499001769/0000929624-99-001769.txt" target="_blank">https://www.sec.gov/Archives/edgar/data/1036436/000092962499001769/0000929624-99-001769.txt</a> <a href="#fnref:15" class="footnote-back-ref">↩</a></p></li> <li id="fn:16"><p>"Genesys' Acquisition of IBM's CallPath Will Allow Both to Focus". Gartner. May 16, 2001. Archived from the original on December 31, 2014. Retrieved June 24, 2021. <a href="https://web.archive.org/web/20141231160642/https://www.gartner.com/doc/330178/genesys-acquisition-ibms-callpath-allow" target="_blank">https://web.archive.org/web/20141231160642/https://www.gartner.com/doc/330178/genesys-acquisition-ibms-callpath-allow</a> <a href="#fnref:16" class="footnote-back-ref">↩</a></p></li> <li id="fn:17"><p>"Alcatel Will Merge Telera Into Genesys, Challenge IVR Market". Gartner. June 3, 2002. Retrieved June 24, 2021. <a href="https://www.gartner.com/en/documents/359362/alcatel-will-merge-telera-into-genesys-challenge-ivr-mark" target="_blank">https://www.gartner.com/en/documents/359362/alcatel-will-merge-telera-into-genesys-challenge-ivr-mark</a> <a href="#fnref:17" class="footnote-back-ref">↩</a></p></li> <li id="fn:18"><p>"Genesys Rubs Aladdin and Acquires VoiceGenie Technologies". Destination CRM. April 5, 2006. Retrieved June 24, 2021. <a href="https://www.destinationcrm.com/Articles/CRM-News/CRM-Featured-Articles/Genesys-Rubs-Aladdin-and-Acquires-VoiceGenie-Technologies-42608.aspx" target="_blank">https://www.destinationcrm.com/Articles/CRM-News/CRM-Featured-Articles/Genesys-Rubs-Aladdin-and-Acquires-VoiceGenie-Technologies-42608.aspx</a> <a href="#fnref:18" class="footnote-back-ref">↩</a></p></li> <li id="fn:19"><p>"Genesys Rubs Aladdin and Acquires VoiceGenie Technologies". Destination CRM. April 5, 2006. Retrieved June 24, 2021. <a href="https://www.destinationcrm.com/Articles/CRM-News/CRM-Featured-Articles/Genesys-Rubs-Aladdin-and-Acquires-VoiceGenie-Technologies-42608.aspx" target="_blank">https://www.destinationcrm.com/Articles/CRM-News/CRM-Featured-Articles/Genesys-Rubs-Aladdin-and-Acquires-VoiceGenie-Technologies-42608.aspx</a> <a href="#fnref:19" class="footnote-back-ref">↩</a></p></li> <li id="fn:20"><p>"Genesys Acquires Informiam". Destination CRM. December 11, 2007. Retrieved June 24, 2021. <a href="https://www.destinationcrm.com/Articles/CRM-News/CRM-Featured-Articles/Genesys-Acquires-Informiam-46930.aspx" target="_blank">https://www.destinationcrm.com/Articles/CRM-News/CRM-Featured-Articles/Genesys-Acquires-Informiam-46930.aspx</a> <a href="#fnref:20" class="footnote-back-ref">↩</a></p></li> <li id="fn:21"><p>"Genesys Acquires Informiam". TMCNET. January 22, 2009. Retrieved June 24, 2021. <a href="http://blog.tmcnet.com/blog/greg-galitzine/voip/contact_center/genesys-acquires-conseros-sde.html" target="_blank">http://blog.tmcnet.com/blog/greg-galitzine/voip/contact_center/genesys-acquires-conseros-sde.html</a> <a href="#fnref:21" class="footnote-back-ref">↩</a></p></li> <li id="fn:22"><p>"Genesys Acquires Angel.com". May 10, 2013. Retrieved June 24, 2021. <a href="https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=89269" target="_blank">https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=89269</a> <a href="#fnref:22" class="footnote-back-ref">↩</a></p></li> <li id="fn:23"><p>"Genesys Acquires Social Customer Care Provider Solariat". Destination CRM. March 19, 2014. Retrieved June 24, 2021. <a href="https://www.destinationcrm.com/Articles/CRM-News/CRM-Featured-Articles/Genesys-Acquires-Social-Customer-Care-Provider-Solariat-95510.aspx" target="_blank">https://www.destinationcrm.com/Articles/CRM-News/CRM-Featured-Articles/Genesys-Acquires-Social-Customer-Care-Provider-Solariat-95510.aspx</a> <a href="#fnref:23" class="footnote-back-ref">↩</a></p></li> <li id="fn:24"><p>"Genesys acquires OVM Solutions". IT Web. May 6, 2014. Retrieved June 24, 2021. <a href="https://www.itweb.co.za/content/1WnxpEv4WaRqV8XL" target="_blank">https://www.itweb.co.za/content/1WnxpEv4WaRqV8XL</a> <a href="#fnref:24" class="footnote-back-ref">↩</a></p></li> <li id="fn:25"><p>"Genesys to Buy Interactive Intelligence in $1.4 Billion Deal". Bloomberg.com. 2016-08-31. Retrieved 2021-04-13. <a href="https://www.bloomberg.com/news/articles/2016-08-31/genesys-agrees-to-buy-interactive-intelligence-for-1-4-billion" target="_blank">https://www.bloomberg.com/news/articles/2016-08-31/genesys-agrees-to-buy-interactive-intelligence-for-1-4-billion</a> <a href="#fnref:25" class="footnote-back-ref">↩</a></p></li> <li id="fn:26"><p>"Genesys announces acquisition of Silver Lining Solutions". ITP. March 7, 2017. Retrieved June 24, 2021. <a href="https://www.itp.net/611734-genesys-announces-acquisition-of-silver-lining-solutions" target="_blank">https://www.itp.net/611734-genesys-announces-acquisition-of-silver-lining-solutions</a> <a href="#fnref:26" class="footnote-back-ref">↩</a></p></li> <li id="fn:27"><p>"Genesys Chooses Altocloud as Next Strategic Acquisition". No Jitter. February 27, 2018. Retrieved June 24, 2021. <a href="https://www.nojitter.com/genesys-chooses-altocloud-next-strategic-acquisition" target="_blank">https://www.nojitter.com/genesys-chooses-altocloud-next-strategic-acquisition</a> <a href="#fnref:27" class="footnote-back-ref">↩</a></p></li> <li id="fn:28"><p>"Genesys Acquires Gamification Startup nGUVU". No Jitter. March 3, 2020. Retrieved June 24, 2021. <a href="https://www.nojitter.com/contact-center-customer-experience/genesys-acquires-gamification-startup-nguvu" target="_blank">https://www.nojitter.com/contact-center-customer-experience/genesys-acquires-gamification-startup-nguvu</a> <a href="#fnref:28" class="footnote-back-ref">↩</a></p></li> <li id="fn:29"><p>"Genesys Acquires Digital Engagement Suite from LogMeIn". No Jitter. March 16, 2021. Retrieved June 24, 2021. <a href="https://www.nojitter.com/contact-center-customer-experience/genesys-acquires-digital-engagement-suite-logmein" target="_blank">https://www.nojitter.com/contact-center-customer-experience/genesys-acquires-digital-engagement-suite-logmein</a> <a href="#fnref:29" class="footnote-back-ref">↩</a></p></li> <li id="fn:30"><p>"Genesys Debuts New Cloud Branding". No Jitter. January 14, 2020. Retrieved July 1, 2021. <a href="https://www.nojitter.com/ccaas/genesys-debuts-new-cloud-branding" target="_blank">https://www.nojitter.com/ccaas/genesys-debuts-new-cloud-branding</a> <a href="#fnref:30" class="footnote-back-ref">↩</a></p></li> <li id="fn:31"><p>"Multicloud Momentum Drives Genesys Partnerships | No Jitter". www.nojitter.com. Retrieved 2022-01-05. <a href="https://www.nojitter.com/contact-center-customer-experience/multicloud-momentum-drives-genesys-partnerships" target="_blank">https://www.nojitter.com/contact-center-customer-experience/multicloud-momentum-drives-genesys-partnerships</a> <a href="#fnref:31" class="footnote-back-ref">↩</a></p></li> <li id="fn:32"><p>"Genesys Debuts New Cloud Branding". No Jitter. January 14, 2020. Retrieved July 1, 2021. <a href="https://www.nojitter.com/ccaas/genesys-debuts-new-cloud-branding" target="_blank">https://www.nojitter.com/ccaas/genesys-debuts-new-cloud-branding</a> <a href="#fnref:32" class="footnote-back-ref">↩</a></p></li> <li id="fn:33"><p>"Genesys Debuts New Cloud Branding". No Jitter. January 14, 2020. 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