Customer integrated system

<h2 id="origin">Origin</h2>
<p>In 1992, <a href="/facts/Bergen_Brunswig/IbMJpxpj">Bergen Brunswig</a>, a distributor of diversified drug and health care products, unintentionally created a CIS. According to the story, Bergen Brunswig decided to equip its sales representatives with a portable computer which included a multimedia product encyclopedia and customers' account information.<a class="footnote-ref" id="fnref:3" href="#fn:3"><sup>3</sup></a> The clients became increasingly interested in this system and in some cases even requested to borrow it from the sales representatives for their own use. As a result, the head of Research and Development at Bergen Brunswig, Jim McLaughlin, came up with the idea of modifying the system so that it included order-entry software and to provide this new system to the pharmacist free of charge.<a class="footnote-ref" id="fnref:4" href="#fn:4"><sup>4</sup></a>
</p>
<h2 id="characteristics">Characteristics</h2>

<p>Characteristics include:
</p>
<ul><li>Streamline organization's business processes</li>
<li>Are at the very heart of every organization</li>
<li>Are the new primary interface to customers</li>
<li>Further decentralization of computing power in an organization by placing that power in the hands of the customers</li>
<li>Empower the customers to process their own transactions anywhere at any time</li>
<li>Can reduce waiting line time and therefore improve overall customer satisfaction</li>
<li>Allow for an organization to cut costs by reducing human resources expenditures</li></ul>
<h2 id="functions">Functions</h2>

<p>Functions include:
</p>
<ul><li>Capturing information</li>
<li>Creating information</li>
<li>Cradling or storing information</li>
<li>Communicating information</li>
<li>Conveying information (secondary)</li></ul>
<h2 id="examples">Examples</h2>

<p>A range of applications exist:
</p>
<ul><li>Online shopping – browse or purchase a broad array of products anywhere any time</li>
<li>ATMs and online banking – permits banking anywhere any time</li>
<li>University and college online services – register for classes, make tuition payments and purchase books anywhere any time</li>
<li>Vending machines – purchase anything from assorted snack foods to iPods</li></ul>
<h2 id="see-also">See also</h2>
<ul><li><a href="/facts/Transaction_processing_system/FxEUdWIt">Transaction processing system</a> (TPS)</li>
<li><a href="/facts/Transaction_processing/Q0WHeD9R">Transaction processing</a></li>
<li><a href="/facts/Online_transaction_processing/zTIGyx1t">Online transaction processing</a> (OLTP)</li>
<li><a href="/facts/Online_analytical_processing/VNNbIlD0">Online analytical processing</a> (OLAP)</li>
<li><a href="/facts/Executive_information_systems/x4N4Vxu2">Executive information systems</a> (EIS)</li>
<li><a href="/facts/Artificial_intelligence/lJGauQwX">Artificial intelligence</a></li>
<li><a href="/facts/Neural_network/DDhJTfMc">Neural network</a></li>
<li>Workgroup support system (WSS)</li>
<li><a href="/facts/Groupware/YFaMuQdA">Groupware</a></li>
<li><a href="/facts/Spyware/NrVdv1by">Spyware</a></li></ul>

<h2 id="references">References</h2>

<ol>
<li id="fn:1"><p>Hagg, S., & Cummings, M., & McCubbrey, D. J., Pinsonnealut, A., Donovan, R. (2006). Management Information Systems for the Information Age (Third Canadian Edition). Toronto: McGraw-Hill. <a href="#fnref:1" class="footnote-back-ref">↩</a></p></li>
<li id="fn:2"><p>Hagg, S., & Cummings, M., & McCubbrey, D. J., Pinsonnealut, A., Donovan, R. (2006). Management Information Systems for the Information Age (Third Canadian Edition). Toronto: McGraw-Hill. <a href="#fnref:2" class="footnote-back-ref">↩</a></p></li>
<li id="fn:3"><p>McGraw-Hill Online (n.d.). Levi Strauss Case Study. Retrieved June 7th, 2006, from [1] <a href="http://www.mcgrawhill.ca/college/haag/graphics/haag1mih_information/1mih_sample.pdf" target="_blank">http://www.mcgrawhill.ca/college/haag/graphics/haag1mih_information/1mih_sample.pdf</a> <a href="#fnref:3" class="footnote-back-ref">↩</a></p></li>
<li id="fn:4"><p>McGraw-Hill Online (n.d.). Levi Strauss Case Study. Retrieved June 7th, 2006, from [1] <a href="http://www.mcgrawhill.ca/college/haag/graphics/haag1mih_information/1mih_sample.pdf" target="_blank">http://www.mcgrawhill.ca/college/haag/graphics/haag1mih_information/1mih_sample.pdf</a> <a href="#fnref:4" class="footnote-back-ref">↩</a></p></li>
</ol>

Customer integrated system open-in-new

Customer integrated system