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Knowledge intensive services
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<h2 id="knowledge-work">Knowledge work</h2> <p>Knowledge work is one of the forms in knowledge-intensive services. One of the most valuable assets of a 21st-century institution is its knowledge workers and their productivity. <a href="https://en.wikipedia.org/wiki/Knowledge_intensive_services#endnote_drucker">[9]</a> Knowledge workers can be defined as workers, who create knowledge or use knowledge as their main resource. <a href="https://en.wikipedia.org/wiki/Knowledge_intensive_services#endnote_davenport">[10]</a> Knowledge work does not involve the transformation of materials into another form but transforming knowledge from one form to another. <a href="https://en.wikipedia.org/wiki/Knowledge_intensive_services#endnote_woods">[11]</a> </p> <h2 id="service-thinking">Service thinking</h2> <p>Service thinking is a new theoretical philosophy for enterprise value creation. It aims to improve the customer experience and interactions by marketing and designing services.<a href="https://en.wikipedia.org/wiki/Knowledge_intensive_services#endnote_hastings">[12]</a> Service thinking combines different methods and tools from various disciplines.<a href="https://en.wikipedia.org/wiki/Knowledge_intensive_services#endnote_stickdorn">[13]</a> Service thinking approaches, like service logic, customer-dominant logic, <a href="/facts/Service-dominant_logic/fwPzuVES">service-dominant logic</a>, and goods-dominant logic, help explain value creation.<a href="https://en.wikipedia.org/wiki/Knowledge_intensive_services#endnote_vargo">[14]</a> </p> <h2 id="service-design">Service design</h2> <p><a href="/facts/Service_design/FY8jPfqy">Service design</a> is a customer-driven approach to service development. It aims to implement the service thinking theory. Service thinking helps to innovate and improve services to make them more desirable for clients. <a href="https://en.wikipedia.org/wiki/Knowledge_intensive_services#endnote_stickdorn2">[15]</a> </p> <h2 id="see-also">See also</h2> <ul><li><a href="/facts/Knowledge_intensive_business_services/7Kt5LzsG">Knowledge intensive business services</a> (KIBS)</li> <li><a href="/facts/Innovation/aa7hadLw">Innovation</a></li> <li><a href="/facts/Innovation_system/tlTT1aLp">Innovation system</a></li> <li><a href="/facts/Technological_innovation/lJU4KMuH">Technological innovation</a></li> <li><a href="/facts/Service_innovation/xJFzwg4Q">Service innovation</a></li> <li><a href="/facts/Knowledge_economy/RseSF1pV">Knowledge economy</a></li> <li><a href="/facts/Knowledge_worker/cYPTs0Ry">Knowledge worker</a></li> <li><a href="/facts/Knowledge_organization_(management)/aTBUVeY9">Knowledge organization (management)</a></li> <li><a href="/facts/Knowledge_enterprise/UzUfA0s5">Knowledge-intensive company</a> (KIC)</li> <li><a href="/facts/Knowledge_market/tEE1eTwL">Knowledge market</a></li> <li><a href="/facts/Business_network/b3hyaHE7">Business network</a></li></ul> <ol><li>^ Miles, I.; Kastrinos, N.; Bilderbeek, R.; den Hertog, P.; Flanagan, K.; Huntink, W.; Bouman, M. (1995), <i>Knowledge-Intensive Business Services: their role as users, carriers and sources of innovation. Report to the EC DG XIII Luxembourg: Sprint EIMS Programme.</i> <a href="https://www.escholar.manchester.ac.uk/uk-ac-man-scw:75252">[16]</a></li> <li>^ Bettencourt, L.A.; Ostrom, A.L.; Brown, S.W.; Roundtree, R. (2002), "Client co-production in knowledge-intensive business services", <i>California Management Review</i>, 44 (4): 100–128, <a href="/facts/Doi_(identifier)/muM9Etpq">doi</a>:<a href="https://doi.org/10.2307%2F41166145">10.2307/41166145</a>, <a href="/facts/JSTOR_(identifier)/YTeVmaJ7">JSTOR</a> <a href="https://www.jstor.org/stable/41166145">41166145</a>, <a href="/facts/S2CID_(identifier)/ldJsHa2Y">S2CID</a> <a href="https://api.semanticscholar.org/CorpusID:153571962">153571962</a></li> <li>^ Muller, E. (2001), <i>Innovation Interactions Between Knowledge-Intensive Business Services and Small- and Medium-sized Enterprises – Analysis in Terms of Evolution, Knowledge and Territories. Heidelberg: Physica</i>, <a href="/facts/Doi_(identifier)/muM9Etpq">doi</a>:<a href="https://doi.org/10.1007%2F978-3-642-57568-6">10.1007/978-3-642-57568-6</a>, <a href="/facts/ISBN_(identifier)/15AdSPa9">ISBN</a> 978-3-7908-1362-3</li> <li>^ Rajala, R.; Rajala, A.; Leminen, S. (January 2008), "Knowledge-intensive service activities in software business. International Journal of Technology Management", <i>International Journal of Research in Marketing</i>, <a href="/facts/Doi_(identifier)/muM9Etpq">doi</a>:<a href="https://doi.org/10.1504%2FIJTM.2008.016784">10.1504/IJTM.2008.016784</a></li> <li>^ Toivonen, M. (2004), "Foresight in services: possibilities and special challenges", <i>The Service Industries Journal</i>, 24 (1): 79–98, <a href="/facts/Doi_(identifier)/muM9Etpq">doi</a>:<a href="https://doi.org/10.1080%2F02642060412331301142">10.1080/02642060412331301142</a>, <a href="/facts/S2CID_(identifier)/ldJsHa2Y">S2CID</a> <a href="https://api.semanticscholar.org/CorpusID:154027551">154027551</a></li> <li>^ Muller, E.; Zenker, A. (2001), "Business services as actors of knowledge transformation: the role of KIBS in regional and national innovation systems", <i>Research Policy</i>, 30 (9): 1501–1516, <a href="/facts/Doi_(identifier)/muM9Etpq">doi</a>:<a href="https://doi.org/10.1016%2FS0048-7333%2801%2900164-0">10.1016/S0048-7333(01)00164-0</a></li> <li>^ OECD (2006), <i>Innovation and Knowledge-Intensive Service Activities</i>, p. 9, <a href="/facts/Doi_(identifier)/muM9Etpq">doi</a>:<a href="https://doi.org/10.1787%2F9789264022744-en">10.1787/9789264022744-en</a>, <a href="/facts/ISBN_(identifier)/15AdSPa9">ISBN</a> 9789264022737</li> <li>^ Laihonen, H.; Lönnqvist, A.; Käpylä, J. (2011), "Tietointensiiviset liike-elämän palvelut: kohti merkityksellisempää vertailuinformaatiota", <i>Liiketaloudellinen Aikakauskirja</i> (3): 329–351</li> <li>^ Davenport, T.; Prusak, L. (1998), <i>Working knowledge: how organizations manage what they know</i>, Boston{{citation}}: CS1 maint: location missing publisher (link)</li> <li>^ Drucker, P. (1999), "Knowledge-Worker Productivity: The Biggest Challenge", <i>California Management Review</i>, 41 (2): 79–94, <a href="/facts/Doi_(identifier)/muM9Etpq">doi</a>:<a href="https://doi.org/10.2307%2F41165987">10.2307/41165987</a>, <a href="/facts/JSTOR_(identifier)/YTeVmaJ7">JSTOR</a> <a href="https://www.jstor.org/stable/41165987">41165987</a>, <a href="/facts/S2CID_(identifier)/ldJsHa2Y">S2CID</a> <a href="https://api.semanticscholar.org/CorpusID:42698328">42698328</a></li> <li>^ Woods, J.; Cortada, J. (2013), <i>The Knowledge Management Yearbook 2000-2001</i>, Florence{{citation}}: CS1 maint: location missing publisher (link)</li> <li>^ Hastings, H. (2014), <a href="https://www.worldcat.org/oclc/869630426"><i>Service thinking : the seven principles to discover innovative opportunities</i></a>, Jeff Saperstein, New York, New York (222 East 46th Street, New York, NY 10017), <a href="/facts/ISBN_(identifier)/15AdSPa9">ISBN</a> 978-1-60649-663-3, <a href="/facts/OCLC_(identifier)/Yqad8waq">OCLC</a> <a href="https://search.worldcat.org/oclc/869630426">869630426</a>{{citation}}: CS1 maint: location (link) CS1 maint: location missing publisher (link)</li> <li>^ Stickdorn, M. (2011), <a href="https://www.worldcat.org/oclc/751834014"><i>THIS IS SERVICE DESIGN THINKING : Basics, Tools, Cases</i></a>, Jakob Schneider, Hoboken, New Jersey, <a href="/facts/ISBN_(identifier)/15AdSPa9">ISBN</a> 978-1-118-15630-8, <a href="/facts/OCLC_(identifier)/Yqad8waq">OCLC</a> <a href="https://search.worldcat.org/oclc/751834014">751834014</a>{{citation}}: CS1 maint: location missing publisher (link)</li> <li>^ Vargo, S.; Maglio, P.; Akaka, M. (2008), <a href="https://linkinghub.elsevier.com/retrieve/pii/S026323730800042X">"On value and value co-creation: A service systems and service logic perspective"</a>, <i>European Management Journal</i>, 26 (3): 145–152, <a href="/facts/Doi_(identifier)/muM9Etpq">doi</a>:<a href="https://doi.org/10.1016%2Fj.emj.2008.04.003">10.1016/j.emj.2008.04.003</a></li> <li>^ Stickdorn, M. (2018), <a href="https://www.worldcat.org/oclc/1019708711"><i>This is service design doing : applying service design thinking in the real world : a practitioner's handbook</i></a>, Markus Hormess, Adam Lawrence, Jakob Schneider, Sebastopol, CA, <a href="/facts/ISBN_(identifier)/15AdSPa9">ISBN</a> 978-1-4919-2715-1, <a href="/facts/OCLC_(identifier)/Yqad8waq">OCLC</a> <a href="https://search.worldcat.org/oclc/1019708711">1019708711</a>{{citation}}: CS1 maint: location missing publisher (link)</li></ol> <h2 id="further-reading">Further reading</h2> <ul><li><a href="https://read.oecd-ilibrary.org/science-and-technology/innovation-and-knowledge-intensive-service-activities_9789264022744-en">OECD – Innovation and Knowledge-Intensive Service Activities</a></li> <li><a href="https://ec.europa.eu/eurostat/statistics-explained/index.php?title=Glossary:Knowledge-intensive_services_(KIS)">Eurostat (European Union) – Glossary of Knowledge-intensive services (KIS)</a></li></ul>