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Reference.org
Customer integrated system
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<p>A Customer integrated system (CIS) is an extension or hybrid of the <a href="/facts/Transaction_processing_system/FxEUdWIt">transaction processing system</a> (TPS) that places technology in the hands of the customer and allows them to process their own transactions. CIS represents a way of doing business at substantial savings; customers save time and organizations can lower their human resource costs. </p>