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Reference.org
Service model
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<p>The service model (or servicing model) generally describes an approach whereby labour unions aim to satisfy members' demands for resolving grievances and securing benefits through methods other than direct grassroots-oriented pressure on employers. It is often contrasted to the <a href="/facts/Organising_model/kHs1Vohj">organising model</a>, and to rank and file organization. </p>